As a Dedicated Linux Desktop & Devices Support Engineer, you will deliver technical support on the full Desktop and Devices technical stack at Canonical, owning and managing cases from qualification to resolution and providing technical expertise to customers adopting Ubuntu and Open Source on desktop.

The Technology Consultant will operate as the technical expert interfacing with our enterprise customers around the world to help scope and support product integrations from conception to launch. The technology consultant is the voice of the customer internally at Alpaca, requiring a strong solution orientation, excellent communication skills, and project management abilities.

As a Solutions Support Engineer, you will be part of a global team. You will troubleshoot technical problems for customers with debugging, networking, system administration, updating documentation, and creating solutions, scaling our support offering using coding and scripting.

This broad role involves investigating and resolving technical questions related to the functioning of Binance's ecosystem, including cooperation with Customer Support and Dev/Infra teams. Responsibilities include providing technical support, analyzing service ticket data, and continuous improvement in service quality.