The Associate Technical Consultant will deliver high quality software implementation support to Flintfox customers, working alongside senior team members to deliver custom solutions and ensure software customizations align with customer requirements. The jobholder will also support the investigation and remediation of issues raised by clients, driving a positive customer experience.

This Platform Solution Architect is a functional and technical expert consulting with customers on implementing ServiceNow Workflow solutions based on best practices to accelerate and drive customer business outcomes. The role requires solving customer challenges, providing support during sales cycles and advocating for customer needs within ServiceNow. Platform Solution Architect brings architectural guidance, business acumen, deep product expertise, innovation, and knowledge capital to customers and partners.

Provide polite and professional support to external customers and clients, receiving, documenting, and tracking all incoming customer/user calls for immediate remedy and closure. Accountable for personal performance regarding metrics and serve as the single point of contact (SPOC) for incidents, including owning the call through closure.

Execute day-to-day activities of Workday HCM project support for client contracts, including implementation, provide subject matter expertise on Workday best practices, conduct client sessions to analyze business requirements and provide solutions, identify strategies, risks, and options for recommending approaches towards meeting requirements, become a Workday HCM expert, mentor other consultants and share product knowledge.

The ServiceNow Senior ITSM Process Engineer plays a pivotal role in advancing our service management goals across the Digital Technology organization. They are responsible for developing standards and guidelines for ITSM practices, educating practitioners on best practice tools and techniques, and ensuring processes are being effectively managed. They possess both generalist skills and deep knowledge in ITIL.