Data Operations Specialist

The Data Operations Specialist will help shape the future of employer services, with a focus on HR compliance and outsourcing. We are looking for an experienced and motivated Data Operations Specialist with technical expertise, business insight, and a proactive approach to problem-solving. You will help develop and implement data-driven solutions that enable strategic decision-making and drive business growth. You will help maintain the health of our data infrastructure, supporting cross-functional teams, and driving operational excellence across our data platforms.

This role is critical in ensuring the integrity, availability, and performance of our data systems and workflows.

What you'll be doing:

• Execute tasks assigned via the Data Services ticketing system, ensuring SLA adherence and process compliance
• Set up and manage file automation using GoAnywhere to ensure files move seamlessly from SFTP to all relevant products and platforms.
• Collaborate with data engineers, analysts, and business stakeholders to support data needs.
• Develop and maintain documentation for data operations processes and workflows.
• Assist in onboarding new data sources and integrating them into existing systems
• Troubleshoot and prioritize data issues flagged by client-facing teams by analyzing end-to-end data flows across different products
• Perform root cause analysis and resolve data-related issues promptly.
• Provide occasional weekend support for software upgrades, database patching, and regression testing

You will report to the Manager of Data Services