Ada

We’re seeking a strategic and relationship-driven Senior Customer Advocacy Manager to elevate how we celebrate and engage customers to increase retention and growth. This role will own the customer advocacy program, transforming customer success into compelling stories, scalable initiatives that are baked into the customer journey, and actionable insights that fuel our GTM motions.

Our team values a high ownership mindset and as a Senior Engineer, you will write code and give valuable input on the features we develop and the technical foundations of our systems. Empathize with direct customers and end users, thinking about the best ways to solve problems on our roadmap to provide the best AI Agent platform experience.

We're looking for a Revenue Operations Manager who will be a critical part of how we keep our revenue engine running as we pivot toward delivering enterprise AI. The candidate is comfortable with ambiguity, while bringing structure and you'll do what it takes to get you closer to clarity and outcomes. The candidate is an analytical operator that thrives in building, fixing, and improving the systems and spreadsheets that help a Sales and Customer Experience team perform at its best.