Ada

This Customer Solutions Consultant role supports the activation, growth, and retention of self-service customers, ensuring alignment with their goals post-implementation. You'll prioritize and manage a scaled book of business, driving relationship value through proactive and reactive customer engagement. Your focus will revolve around supporting SMB and MME customers, resolving inquiries, and offering AI expertise.

As a Senior Engineer, contribute valuable input on the features we develop and the technical foundations of our systems. Empathize with direct customers, and end users who will interact with the AI agents we power, to think about the best ways to solve the problems on our roadmap.

Seeking an innovative, revenue-focused Senior Performance Marketing Manager to join the Marketing Growth team. In this pivotal role, you will own our performance marketing program, driving Enterprise pipeline volume through high-impact paid media campaigns across channels. Through close collaboration with the Sales team, you will launch ABM campaigns, thoughtfully nurturing leads at each touchpoint.

You’ll play a key role in building strong partnerships with our hiring managers and finding top sales and customer experience talent to drive our revenue growth. You will source, interview, and manage the full-cycle recruitment process to hire the best people for the right role at the right time. You will focus specifically on hiring for GTM roles such as Account Executives (AEs), Sales Development Representatives (SDRs), and Professional Services Consultants positions.

You are a seasoned support professional with deep technical acumen and a passion for customer advocacy. You bring experience from senior technical roles in SaaS, PaaS, or AI environments and are comfortable navigating ambiguity, managing cross-functional collaboration, and driving resolution for technically complex issues.

Lead the evolution of Ada’s extensibility platform, defining the strategy and roadmap for APIs, webhooks, and SDKs that empower customers and partners to build tailored, high-impact integrations with Ada. Accelerate developer productivity with best-in-class documentation and tooling. Open new integration pathways into and out of Ada. Drive API usage and ecosystem expansion by tracking adoption.

We are looking for a Senior Analytics Engineer to join our Data Analytics team to design, build, and maintain the infrastructure that enables data analysis and business intelligence. The primary focus for this role is to provide clean, transformed data, to maintain data documentation and definitions, and to contribute to the semantic layer that enables AI assisted analytics.