Account Manager, Ada Accelerate

Outcomes:

• Retain your book by owning renewals and hitting retention targets, starting conversations early.
• Keep customers healthy by tracking usage and automation rates, spotting risk, and building plans.
• Show value through regular check-ins and connect Ada to resolved conversations or cost savings.

Growth:

• Find expansion opportunities like higher volume, new channels, or new use cases.
• Build relationships with day-to-day contacts and decision-makers who own renewals.
• Forecast accurately by keeping Salesforce updated with clear renewal and pipeline data.

Skills & Fit:

• 1+ year in customer-facing or commercial roles like Account Manager or BDR, ideally in B2B SaaS.
• Organized and comfortable juggling many accounts without letting things slip.
• Coachable, curious about business numbers, and calm when customers are frustrated.