Ada is an AI customer service company making customer service extraordinary for everyone.
They have powered over 5.5 billion interactions for brands like Square, YETI, and Monday.com.
Backed by over $250M in funding from top-tier investors.

Key Responsibilities:

Provide customer success and support to SMB and MME customers through resolving inquiries and advising with AI expertise.
Design and execute automated and human-touch strategies that drive revenue and retention.
Collaborate across Professional Services, Sales, Product, and Marketing to align resources and share insights.

Outcomes:

Handle escalated customer success inquiries and identify at-risk customers for personalized engagement.
Drive adoption and utilization of the platform to increase automated resolutions.
Proactively engage with new customers and internal teams to ensure alignment.

Benefits & Perks:

Unlimited vacation to recharge when you need to.
Comprehensive benefits including health, dental, vision, and life insurance.
Learning & development budget and work from home budget provided.

Ada

Ada is an AI customer service company that makes customer service extraordinary for everyone. They have powered over 5.5 billion interactions for leading brands, backed by over $250M in funding from tier-one investors.

Apply for This Position