Customer Success Engineer, Scaled

THE OPPORTUNITY:

• The Scaled Team delivers world-class customer success to the fastest-growing segment at scale through a digital-first, one-to-many motion.
• You'll drive adoption, retention, and expansion across a large, pooled portfolio by building repeatable systems and automated journeys.

WHO YOU ARE:

• You're a Customer Success Engineer at the intersection of APIs, customer outcomes, and scale, turning one-off fixes into scalable solutions.
• You ramp quickly on unfamiliar accounts, prioritize through a business-impact lens, and work a shared book with high EQ and a high learning index.

WHAT YOU'LL DO:

• Own adoption, retention, and expansion across a pooled portfolio through automated customer journeys and well-timed human touchpoints.
• Provide hands-on technical guidance, build reusable enablement assets, and run one-to-many programs to drive product adoption and expansion.