Customer Success Engineer

Key Responsibilities:

• Support technical onboarding and deployment for enterprise customers, building AI voice agents and designing integrations.
• Troubleshoot APIs, webhooks, SIP, and telephony issues, and debug production deployments.
• Partner with Product and Engineering to identify product gaps and drive improvements from customer feedback.

Qualifications:

• Bachelor's degree in Computer Science or related field, with 2-8 years of experience in Customer Success Engineering or similar roles.
• Strong technical problem-solving skills and experience working with APIs and debugging.
• Excellent communication skills and ability to explain technical concepts to customers.

Job Details:

• Full-time 1099 contractor position with remote work, requiring overlapping hours with Pacific Time.
• Compensation of $6000–$7500 USD per month, based on experience.
• Must be comfortable working directly with customers and building technical solutions.