Evaluate AI-generated customer support materials against quality rubrics.
Review documents, spreadsheets, and presentations for accuracy and consistency.
Provide structured feedback to improve AI system performance.
The company is a partner firm specializing in AI system development and evaluation. It operates remotely with a focus on professional expertise and flexible contract work.
Guide customers through implementation and API integrations as the primary technical advisor.
Troubleshoot complex API and integration issues, collaborating with Engineering.
Partner with Customer Success, Sales, and Product to optimize platform adoption and satisfaction.
We provide the world's easiest background check, simplifying trust for jobs, homes, and opportunities. We have raised over $127M and have been recognized by Deloitte Fast 50 for three years, with a culture of curiosity, collaboration, and high performance.
Own technical onboarding for new customers, scoping plans and handling SDK implementation, integration, and data mapping.
Train customers on platform fundamentals so they can build, target, and publish experiences independently.
Serve as the go-to technical contact for VIP accounts, diagnosing issues and collaborating with Support Engineering.
Appcues is a customer experience platform that helps companies build targeted, high-impact in-app experiences. They are a remote-first company since 2020, fostering transparency and collaboration with a distributed team across the US.
Own technical planning and setup end-to-end for new US customers and rollouts
Own inbound customer & technical support for the US market, triaging and resolving issues
Build the US playbook from scratch: setup and support documentation, escalation paths, and response standards
Voize builds AI companions that automate digital workflows for frontline workers, giving them more time to care, connect, and be present. Backed by $50M in Series A funding, they serve over 2,000 facilities and 200,000 users with a dynamic team focused on social impact.
Deploy and configure our AI voice agent for new customers, reducing onboarding effort.
Build evaluation suites to validate behavior, catch regressions, and tune prompts.
Develop new features and fixes to optimize latency, inference cost, and hallucination guardrails.
PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. With over 400 employees, 30,000+ customers, and $100 million+ in annual revenue, the company fosters a collaborative culture that values innovation and cutting-edge product development.
Act as the technical bridge between product and customer deployments, translating business requirements into robust implementations.
Lead end-to-end production rollouts of AI workflows, including integrations, glue code, and monitoring.
Build reusable templates and deployment playbooks to make customer setups scalable and repeatable.
This company develops an AI-powered voice assistant platform for businesses. It is a seed-stage startup with a small, collaborative team focused on rapid iteration and customer success.
Investigate, troubleshoot, and resolve technical issues related to customer API and SDK implementations.
Communicate effectively with customers and internal stakeholders, contributing to knowledge bases.
Collaborate with the team to identify bugs and escalate issues to next-level support.
Vonage is a global cloud communications leader that empowers brands to connect better through programmable communications APIs. With a global team, they foster a culture of learning and innovation to support customer success.
Serve as the technical point of contact for customers, owning integration health throughout their journey.
Diagnose and resolve API, webhook, and data flow issues by writing code and scripts.
Bridge customer feedback to Product and Engineering, improving onboarding and documentation.
Catena normalizes real-time telematics and execution data from millions of devices across trucks and trailers into a single API. It is an early-stage startup backed by $8.25M, offering high ownership and a remote-friendly culture.
Diagnose and resolve complex technical issues related to digital bots, telephony integrations, and core banking configurations.
Efficiently manage ticket queues, ensuring accurate classification and timely resolution.
Collaborate with cross-functional teams to provide guidelines on scope and technical feasibility.
Posh is revolutionizing the way financial institutions serve their communities through innovative AI solutions. They believe the most successful AI products are built on a symbiotic relationship between humans and AI, each empowered to put their best foot forward.
Own technical support for customers, resolving issues and maintaining data connection stability.
Configure customer-facing templates and implement scheduling tools and CRM integration.
Collaborate with internal teams to ensure seamless service and provide feedback on user experience.
Steer offers a suite of software tools for automotive repair shops, combining marketing, CRM, and scheduling into one platform. With the acquisition of AutoOps in 2024, the company is a leader in the industry and fosters a collaborative, high-ownership culture.
Design and implement IVR/VRU solutions using Amazon Connect contact flows and AWS services.
Develop and maintain voice call workflows, routing, and integration with APIs.
Troubleshoot and optimize voice applications with CI/CD and infrastructure as code.
Vtekis provides recruitment and staffing services to many industries. They are a hiring partner that understands hiring strategies and talent availability.
Evaluate AI-generated coding interactions end to end for usefulness, accuracy, and consistency with strong engineering practices.
Assess whether coding agents demonstrate sound technical reasoning and practical engineering judgment rather than just producing working-looking code.
Provide actionable feedback, distinguishing between adequate and exceptional AI response quality to shape evaluation standards.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly and fairly against the role's core requirements. They are a third-party recruitment platform that partners with companies to fill positions, with a streamlined selection process.
Implement Mavenoid for customers and empower the sales team to close more deals.
Collaborate with Customer Success and Product teams to create and manage documentation.
Teach and empower customers to use Mavenoid while staying up to date with product features.
Mavenoid is the Intelligent Support Platform for products and devices, delivering best-in-class customer support with intelligent troubleshooting and remote support. Having raised our Series B, we are a remote-first company with a small, impactful team operating globally.
Use strong technical and diplomatic skills to address customer issues and provide feedback to Product and Engineering teams.
Work with customers' and partners' developers to resolve complex problems with potentially costly consequences.
Leverage experience troubleshooting Quality of Service (QoS) issues and collaborate with teams via Slack.
Twilio shapes the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. They are a remote-first company with a strong culture of connection and global inclusion.
Design and maintain REST API integrations, AI solutions, and Five9 platform configurations for telephony and contact center systems.
Partner with security, compliance, and vendor teams to support security reviews, risk assessments, and platform enhancements.
Troubleshoot and resolve platform and telephony issues, create technical documentation, and evaluate emerging technologies.
Aledade empowers independent primary care practices, health centers, and clinics to thrive in value-based care, aiming to flip the script on the fee-for-service model. Founded in 2014, it is now the largest network of independent primary care in the country, fostering a collaborative, inclusive, remote-first culture.
Own technical onboarding and configuration for publishing partners, including content ingestion and widget setup.
Serve as first responder for partner issues, triage bugs, and escalate to Engineering with clear reports.
Build and maintain documentation and processes to scale partner operations and ensure smooth implementations.
ProRata.ai provides an AI-powered answer engine that helps publishers deliver trusted, attributed answers to their audiences. It is a growing company with a collaborative and innovative culture.
Own the technical relationship for a portfolio of enterprise accounts, guiding onboarding, integration, and adoption.
Manage project plans, escalate risks, and drive implementations across customer, engineering, and product teams.
Become a deep product expert, troubleshoot issues, and collaborate cross-functionally to ensure customer success and expansion.
Geordie is building the platform enterprises rely on to govern their AI agents safely. As a fast-growing startup, they value solving what matters, building through iteration, and fostering a kind yet challenging culture.
Lead the architecture and technical delivery of Amazon Connect and AI agent solutions for customers.
Build AI-native conversational experiences using Amazon Bedrock and Claude, with production-scale prompt engineering.
Drive end-to-end delivery, including infrastructure, CI/CD, and mentoring a team of engineers.
Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As a fully remote global company with employees in Canada, the US, and Latin America, they foster a culture of technological curiosity and put people first.
Design and deploy integrations using Cresta SDKs, APIs, and technologies like Go, Python, and JavaScript.
Partner with technical stakeholders across APAC to ensure seamless deployment within complex enterprise environments.
Manage multiple customer projects, troubleshoot issues, and identify opportunities to expand Cresta's impact.
Cresta is a unified AI platform that transforms customer experience by combining conversational AI agents, real-time agent augmentation, and conversation intelligence to drive revenue and efficiency. Backed by over $270 million from top investors like a16z, Greylock, and Sequoia, the company is led by former Google AI leaders and serves enterprises like United Airlines and Marriott.
Manage partner integrations and ensure production readiness through configuration and testing.
Investigate transaction failures using logs and monitoring tools to determine root causes.
Provide L2/L3 technical support and collaborate with cross-functional teams to improve reliability.
The partner company specializes in fintech integration and support services. It is an agile, international team focused on transparency and innovation.