Partner cross-functionally during pre- and post-sales to translate technical requirements into scalable integration solutions for internal teams and external customers.
Drive the onboarding process by assessing customer needs, communicating integration steps, and overseeing live launch and hand-off to account management.
Triage and resolve technical issues while continuously creating documentation, playbooks, and mapping of requirements and dependencies.
Firework is an AI and video commerce company that combines cutting-edge technology with an exclusive network of enterprise brands and retailers to redefine the future of commerce. Operating at global scale with over $235M raised from investors like SoftBank Vision Fund 2, we offer a fast-paced, innovative environment where ambitious teams solve complex challenges.
Build sample applications and proof-of-concept integrations for common patterns using RESTful APIs, authentication, and real-time streaming.
Troubleshoot partner integration challenges hands-on, documenting patterns and translating technical concepts for diverse audiences.
Translate partner feedback into clear problem statements for Product and Engineering teams to influence platform direction.
NICE is a market leader in customer experience platforms, providing software products used by 25,000+ global businesses, including 85 of the Fortune 100, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, NICE fosters a culture of ambition, high standards, and innovation.
Act as a trusted technical advisor throughout the entire customer lifecycle, from initial discovery to long-term adoption and account expansion.
Lead technical discovery, build architectures, and deliver product demonstrations and Proof of Concepts across Cloudflare's Security, Networking, and Developer Platforms.
Utilize AI-augmented workflows to automate routine tasks and focus on high-value strategic advisory and measurable business outcomes.
Cloudflare runs one of the world’s largest networks that powers millions of websites and Internet properties for customers ranging from individual bloggers to Fortune 500 companies. The company has been named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
Own technical onboarding for new customers, scoping plans and handling SDK implementation, integration, and data mapping.
Train customers on platform fundamentals so they can build, target, and publish experiences independently.
Serve as the go-to technical contact for VIP accounts, diagnosing issues and collaborating with Support Engineering.
Appcues is a customer experience platform that helps companies build targeted, high-impact in-app experiences. They are a remote-first company since 2020, fostering transparency and collaboration with a distributed team across the US.
Serve as the technical point of contact for customers, owning integration health throughout their journey.
Diagnose and resolve API, webhook, and data flow issues by writing code and scripts.
Bridge customer feedback to Product and Engineering, improving onboarding and documentation.
Catena normalizes real-time telematics and execution data from millions of devices across trucks and trailers into a single API. It is an early-stage startup backed by $8.25M, offering high ownership and a remote-friendly culture.
Guide customers through implementation and API integrations as the primary technical advisor.
Troubleshoot complex API and integration issues, collaborating with Engineering.
Partner with Customer Success, Sales, and Product to optimize platform adoption and satisfaction.
We provide the world's easiest background check, simplifying trust for jobs, homes, and opportunities. We have raised over $127M and have been recognized by Deloitte Fast 50 for three years, with a culture of curiosity, collaboration, and high performance.
Design and build robust, scalable backend systems and APIs across Twilio Segment's data platform.
Collaborate cross-functionally with design, product, and other engineers to define solutions that balance usability, performance, and long-term architecture.
Troubleshoot and improve system reliability, debugging issues and refining operational tooling and processes.
Twilio provides real-time communications and data solutions that help companies and developers worldwide build better customer experiences. With thousands of employees globally, they foster a remote-first culture focused on diversity, equity, and inclusion.
Ensure reliable L2 support coverage for Brazilian client Itau during BRT hours, resolving complex issues independently.
Maintain empathetic, professional communication with customers in English and Portuguese across tickets and live sessions.
Use AI tools and scripting to reproduce issues, analyze logs, and extend support to other Americas customers when capacity allows.
LocalStack is a local cloud development platform that simulates cloud environments for faster, cheaper dev&test cycles. They are a fast-growing Series A startup with a globally distributed team of ~100+ employees across 25 countries, fostering a culture of care, ownership, and openness.
Spearhead custom technical solutions for client onboarding, designing sustainable data integrations beyond core product development.
Collaborate with the Implementations team to evaluate client data, define scope, and establish timelines and effort estimates.
Write robust, scalable code adhering to best practices, and create reusable tools to enhance operational efficiency.
TrueAccord, a wholly owned subsidiary of TrueML, transforms debt resolution using machine learning and a human-based approach to guide lenders and consumers toward financial health. With a world-class leadership team and proprietary predictive models, they serve millions of Americans annually.
Provide excellent written, Slack, and video chat support to customers.
Conduct training sessions for unmanaged customers to remove friction from their journey.
Present customer problems to the organization for prioritization and actionable decision-making.
Appcues is a customer engagement platform that helps businesses improve user onboarding and adoption. The company is remote-first with a small, focused team that values transparency, collaboration, and autonomy.
Manage high-value strategic accounts across EMEA, focusing on customer adoption, retention, and expansion.
Act as a trusted advisor to executive stakeholders and technical teams, driving measurable business outcomes.
Troubleshoot technical issues, coordinate with Sales, Support, Product, and Engineering to resolve challenges and identify growth opportunities.
This company operates at the intersection of AI, data infrastructure, and enterprise technology, helping organizations achieve measurable business outcomes. It is a remote-first, collaborative international team with a focus on customer success and strategic account management.
Build and evolve Customer.io's SDKs across platforms, including Android, iOS, Node, and Go, and lead SDK initiatives end to end.
Improve SDK delivery infrastructure, including CI, automated testing, versioning, and release processes.
Partner closely with product and design to turn loosely defined goals into a great developer experience.
Customer.io provides a platform for automated communication used by over 9,000 companies, from startups to global brands, sending billions of messages daily. They value ownership, product taste, and a healthy skepticism for established practices, fostering a culture of autonomy and innovation.
Provide technical enablement for partners on the Cognigy AI platform, including design, build, and delivery of AI Agents.
Deliver training sessions, workshops, and hands-on labs to upskill partners and ensure technical readiness.
Collaborate with Sales Engineering, Product, and Professional Services to align on technical standards and best practices.
NiCE delivers AI-powered software for customer experiences, financial crime prevention, and public safety. With over 8,500 employees across 30+ countries, we are a market leader known for innovation, ambition, and a game-changing culture.
Partner with sales teams to understand customer technical requirements and deliver tailored, code-level product demonstrations.
Design and execute custom API integrations and proof-of-concept environments based on each client's specific tech stack and use cases.
Act as the bridge between customers, sales, and engineering by responding to technical queries covering API architecture, authentication, webhooks, and data flows.
Yuno builds payment infrastructure enabling companies to participate in the global market. Founded by seasoned payments and tech experts, the company empowers teams at brands like InDrive and McDonald's with over 1,000 payment methods via a single API.
Lead the design and delivery of high-impact prototypes and production-ready solutions using AI and emerging technologies.
Mentor engineers and establish strong engineering practices to raise technical standards across the team.
Communicate complex technical decisions to executive stakeholders and drive cross-functional collaboration.
This company operates in an emerging technologies and incubation environment focused on building what comes next. They have a globally distributed team and emphasize innovation, autonomy, and mentorship.
Act as first-line technical support for Oscilar's customers, analyzing and resolving issues via the support system.
Collaborate with Support Engineering, Solutions Engineering, and Product/Engineering teams to drive resolution of complex issues.
Write SQL queries and Python scripts to troubleshoot, replicate, and debug customer problems and API integrations.
Oscilar builds an AI Risk Decisioning Platform for banks, fintechs, and digitally native organizations to manage fraud, credit, and compliance risk. The company is a global, high-growth AI startup with a remote-first, collaborative culture and teammates from industry leaders like Meta, Uber, Citi, and Confluent.
Build and operate streaming and polling infrastructure for feature flag delivery.
Own projects end-to-end from design to production, including debugging and on-call.
Collaborate with cross-functional teams and improve observability and reliability.
LaunchDarkly provides a feature management platform that enables developers to control software releases and target features to specific user segments. The company fosters a collaborative, inclusive culture and values diversity among its team.
Own technical planning and setup end-to-end for new US customers and rollouts
Own inbound customer & technical support for the US market, triaging and resolving issues
Build the US playbook from scratch: setup and support documentation, escalation paths, and response standards
Voize builds AI companions that automate digital workflows for frontline workers, giving them more time to care, connect, and be present. Backed by $50M in Series A funding, they serve over 2,000 facilities and 200,000 users with a dynamic team focused on social impact.
Serve as the go-to expert on Cresta's AI Agent capabilities, engaging early in the sales cycle to establish technical credibility and accelerate opportunity velocity.
Lead technical discovery workshops with prospective customers to explore AI Agent use cases, define implementation scope, and align on path to value.
Partner with Core SEs and Sales Directors to translate AI Agent solutions into financial ROI models and drive high-stakes demonstrations.
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Born from the Stanford AI Lab, Cresta has raised more than $270 million from leading investors and is backed by a team of AI experts.