Firework is revolutionizing connected commerce with an AI-powered video commerce platform trusted by global brands and retailers. The company has raised over $235 million and operates at a global scale, fostering a high-growth, team-centric environment.
Partner cross-functionally during pre- and post-sales to translate technical requirements into scalable integration solutions for internal teams and external customers.
Drive the onboarding process by assessing customer needs, communicating integration steps, and overseeing live launch and hand-off to account management.
Triage and resolve technical issues while continuously creating documentation, playbooks, and mapping of requirements and dependencies.