Own the support queue and work through tickets to drive customers to success
Diagnose customer issues and solve for the root cause, not just the symptom
Reproduce customer issues in their specific environments
LiteLLM is the world's most popular AI Gateway, trusted by top companies like Adobe, Netflix, and NASA. We offer a fast-paced growth environment with deep technical ownership.
Investigate and resolve technical issues, implement configuration changes, and respond to monitoring alerts while ensuring SLAs are met.
Collaborate with Customer Success, Engineering, and Product teams to efficiently resolve issues and improve customer outcomes.
Use SQL queries, log analysis, and scripting tools to support incident response and provide high-quality support to Credit Union partners.
Clutch is a vertical SaaS company backed by Andreessen Horowitz, focused on transforming credit unions into FinTech lenders. The company has a growing Support Engineering team of over 8 engineers, with a culture of collaboration, transparency, and integrity.
Owns resolution of technical tickets for the Customer Experience team, including customer onboarding, data migrations, and infrastructure requests.
Partners closely with CX to translate operational needs into reliable technical execution with high autonomy.
Gains deep exposure to infrastructure and product ecosystem while directly impacting customer satisfaction and time-to-resolution.
Truelogic is a leading provider of nearshore staff augmentation services headquartered in New York. With a team of 600+ highly skilled tech professionals based in Latin America, Truelogic values expertise and fosters career growth.
Provide technical support to customers, handling installations, maintenance, and problem resolution.
Reproduce issues, collaborate with internal teams, and manage expectations for timely resolution.
Develop expertise in Check Point products and industry technologies while traveling occasionally to Latin America.
Check Point protects over 100,000 organizations worldwide from sophisticated cyber and AI-driven threats, securing their AI transformation with a prevention-first approach. Recognized by TIME, Newsweek, and Forbes for excellence and workplace culture, the company offers opportunities to grow and contribute at the forefront of AI-driven security.
Provide Tier 1 functional and technical support through phone, email, and ticketing systems, ensuring timely and effective issue resolution.
Investigate, document, and troubleshoot software-related incidents, gathering all relevant information to support efficient case handling.
Assess and prioritize incoming requests, escalating cases to appropriate internal teams or specialists when necessary.
Our partner is looking for a Global Service Desk Analyst based in Brazil. They are in a global technology environment where customer experience, innovation, and operational excellence are at the heart of every interaction, offering career growth opportunities within a fast-evolving technology environment.
Build and operate the self-service infrastructure platform where developers and agents can validate changes in minutes.
Build golden paths for CI/CD, GitOps, and IaC to enable self-service provisioning and shipping.
Own reliability and observability, carrying on-call and turning recurring toil into automation.
Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners, the company is a Series C firm with over 90,000 real estate professionals and has been ranked on the Inc. 5000 fastest-growing companies list three years in a row.
Support self-managed and SaaS customers by resolving issues via Zendesk, merge requests, email, and video calls.
Collaborate with cross-functional teams to define product goals, fix bugs, and improve documentation.
Participate in on-call rotations and contribute to code, documentation, and support processes.
GitLab is an intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, and reduce security and compliance risk. With over 50 million registered users and trust from more than 50% of the Fortune 100, GitLab fosters a high-performance, remote-first culture where every voice is valued.
Act as the first point of contact for customer inquiries through phone and email channels.
Troubleshoot issues and guide customers through technical or operational questions.
Follow up on open cases to ensure issues are fully addressed within expected timelines.
Our partner provides customer support services for an international user base. The team operates remotely with a focus on flexibility and autonomy, supporting a growing global customer success operation.
Provide day-to-day technical support to internal software engineering teams on cloud infrastructure and platform-related issues.
Troubleshoot deployment, networking, infrastructure, and CI/CD challenges, perform root cause analysis, and automate manual tasks.
Design, deploy, and maintain scalable AWS cloud infrastructure using Terraform, Python, and Bash, contributing to platform reliability and operational excellence.
Software Mind is an awesome team of engineers ready to ramp up any top-notch company's projects. They are a multicultural company in constant growth with an excellent work environment certified by Great Place To Work.
Design and manage scalable, secure cloud infrastructure on AWS using Terraform and CI/CD pipelines.
Implement containerization with Docker and Kubernetes for reliable software delivery across environments.
Ensure platform reliability and security through monitoring, logging, and compliance best practices.
Coderio designs and delivers scalable digital solutions for global companies, combining strong technical expertise with a product mindset to lead complex software initiatives end-to-end. They work with international clients, value autonomy and clear communication, and build long-term partnerships through technical excellence.
Respond to customer inquiries via phone, email, and chat to resolve technical issues.
Provide accurate troubleshooting and product guidance to business clients.
Collaborate with internal teams to improve support processes and customer satisfaction.
The company is a partner organization that provides B2B customer support solutions to businesses. The team size and culture are not specified, but the role emphasizes collaboration and technical curiosity.
Support and evolve cloud infrastructure within a technology-driven financial services environment.
Automate operations, improve deployment processes, and strengthen platform reliability.
Collaborate with engineering teams to implement automation, monitoring, and security best practices.
This company operates in the financial services sector, leveraging technology to deliver high-performance digital solutions. It is a remote-first organization with a collaborative culture focused on autonomy, continuous learning, and technical excellence.
Act as a second point of contact for complex technical issues, handling voice, SMS, WhatsApp, and integrations.
Analyze, reproduce, and resolve issues in collaboration with Engineering, Product, and Success teams.
Create and maintain internal documentation while training frontline support on technical topics.
Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide. We have a diverse team of 45+ nationalities and a culture of ownership, continuous learning, and thoughtful speed.
Lead technical customer relationships for strategic accounts in Latin America, owning escalations and driving resolution on complex integration challenges.
Collaborate cross-functionally with Product, Development, Sales, and Partnerships to translate customer insights into product improvements.
Define best practices for technical onboarding, integration delivery, and ongoing account health monitoring to ensure high-quality delivery.
Yuno builds payment infrastructure that enables global market participation via a single API. Founded by payment industry experts, the company serves brands like InDrive and McDonald's, integrating over 1,000 payment methods across 80+ countries using advanced AI for smart routing and fraud prevention.
Own end-to-end technical support for enterprise and strategic customers in APAC, debugging and resolving advanced issues with APIs, model behavior, and infrastructure.
Serve as the primary technical contact for APAC, managing high-volume requests during business hours and advocating for regional needs with product and engineering teams.
Create and maintain technical documentation, train future hires, and automate repetitive tasks to improve support efficiency and scalability.
Mistral provides full-stack AI solutions including frontier models, developer tools, and compute for enterprises across high-stakes industries. The global team of diverse, low-ego professionals is distributed across Europe, North America, Asia, and the Middle East, fostering a collaborative and innovative culture.
Receiving and processing requests per alerts and calls within SLA, creating tickets and routing to L2 engineers.
Timely reacting to calls and alerts, following support procedures, and participating in process improvement.
Implementing fixes of L1/L2 level according to pre-defined procedures and troubleshooting issues.
Miratech is a global IT services and consulting company that helps enterprises with digital transformation. With nearly 1,000 full-time professionals and a 99% project success rate, they foster a culture of relentless performance and continuous growth.
Prepare and deliver compelling technical presentations, demos, and webinars to support commercial team efforts.
Drive sales strategies by engaging in discovery sessions, addressing technical objections, and delivering custom proof-of-concepts.
Cultivate strong relationships with prospects, acting as a trusted advisor and technical point of contact.
LocalStack is a local cloud development platform that provides secure local sandboxes simulating cloud environments for developers and AI agents. We are a fast-growing Series A startup with globally distributed teams across GTM, operations and engineering, and a culture of care, ownership, openness, courage, and excellence.
Engineer and maintain optimal performance and availability of AWS environments using IaC and automation.
Diagnose and resolve complex cloud infrastructure issues, providing support for cloud systems.
Create and maintain technical documentation for architecture decisions, automation processes, and compliance artifacts.
Millennium is a cybersecurity company providing mission-critical support for national security, with a focus on Red Team Operations and Defensive Cyber Operations. The team of over 300 professionals supports the Department of Defense and federal civilian customers, fostering a culture of expertise and equal opportunity.
Act as first-line technical support for Oscilar's customers, analyzing and resolving issues via the support system.
Collaborate with Support Engineering, Solutions Engineering, and Product/Engineering teams to drive resolution of complex issues.
Write SQL queries and Python scripts to troubleshoot, replicate, and debug customer problems and API integrations.
Oscilar builds an AI Risk Decisioning Platform for banks, fintechs, and digitally native organizations to manage fraud, credit, and compliance risk. The company is a global, high-growth AI startup with a remote-first, collaborative culture and teammates from industry leaders like Meta, Uber, Citi, and Confluent.
Design and build AI-driven support workflows using Forethought, Salesforce, and Jira.
Improve AI resolution, deflection, and routing accuracy through continuous testing and optimization.
Partner with cross-functional teams to deploy scalable, governed automation that enhances customer experience.
Granicus provides cloud-based solutions for government agencies to improve interactions with constituents. Over 25 years, they serve 5,500 agencies and 300 million citizens, with a remote-first culture.