Support Engineer
Remote regions
BrazilBenefits
4w PTO
Similar Jobs
See allTechnical Support Engineer II
Velora
Canada
SQL
REST APIs
Support Engineer
Truelogic
Latin America
SQL
AWS
Kubernetes
Technical Support Expert 2
Twilio
Colombia
Customer Support
Email
REST API
Customer Engineering Lead
Belvo
Latin America
Python
Javascript
REST API
Operations Specialist
Sezzle
Chile
SQL
AI Tools
Technical Support
About the Role:
- Investigate and resolve technical issues for Credit Union partners.
- Collaborate with cross-functional teams to ensure high-quality support.
- Use SQL, log analysis, and scripting to troubleshoot and resolve issues.
What You'll Do:
- Within 3 months: Build understanding of Clutch's platform and support workflows, partner with a buddy, and begin handling tickets.
- Within 6 months: Independently manage your ticket queue, handle escalations, and document knowledge.
- Within 9 months: Share expertise, work on a growth plan, and drive improvements.
What's In It For You:
- Remote flexibility with work from anywhere in Brazil.
- 20 PTO days plus national holidays, stock options, and a home office setup budget.
- Work trip budget and twice-yearly off-sites.
Clutch
Clutch is a vertical SaaS company backed by Andreessen Horowitz, focused on transforming credit unions into FinTech lenders. The company has a growing Support Engineering team of over 8 engineers, with a culture of collaboration, transparency, and integrity.