Support Engineer

JOB SUMMARY:

• The Support Engineer is an independent contractor within the Platform organization, serving as a dedicated technical resource for the Customer Experience team.
• This role owns resolution of technical tickets, including customer onboarding, data migrations, and infrastructure requests.
• Works in close partnership with CX, translating operational needs into reliable technical execution.

RESPONSIBILITIES:

• Customer Lifecycle Management: Handle technical onboarding and decommissioning workflows.
• Data Migrations & Quality: Perform structured data migrations with validation and quality assurance.
• Technical Ticket Resolution: Own and resolve technical tickets escalated by CX, including environment troubleshooting.

QUALIFICATIONS:

• Advanced SQL proficiency for data extraction and migration across relational databases.
• Hands-on expertise with AWS services (RDS, S3, EC2, ECS) and Kubernetes orchestration.
• Practical experience with Terraform, Git/GitHub, and Helm deployment.

WHAT WE OFFER:

• 100% Remote Work: Freedom to work from any location with a laptop and internet.
• Highly Competitive USD Pay: Market-leading compensation in USD.
• Paid Time Off: Policies to unwind and recharge.