Own high-complexity escalations end-to-end, debug and drive them to closure, and serve as incident coordinator during production incidents.
Use AI tools like Cursor to triage, diagnose, and resolve issues faster, build scripts and automations, and share workflows with the team.
Act as a bridge between Technical Support, Engineering, and Product, translating recurring customer pain into prioritized feature requests.
Velora is a unified company formed from Aplos, Raisely, and Keela, dedicated to helping nonprofit organizations thrive with a suite of tools for fundraising, donor management, financial tracking, and communications. As one team, we bring combined expertise and a commitment to making nonprofit work easier, more impactful, and sustainable.
Owns resolution of technical tickets for the Customer Experience team, including customer onboarding, data migrations, and infrastructure requests.
Partners closely with CX to translate operational needs into reliable technical execution with high autonomy.
Gains deep exposure to infrastructure and product ecosystem while directly impacting customer satisfaction and time-to-resolution.
Truelogic is a leading provider of nearshore staff augmentation services headquartered in New York. With a team of 600+ highly skilled tech professionals based in Latin America, Truelogic values expertise and fosters career growth.
Provide product support for customer inquiries via phone, email, social media, and chat, resolving complex issues.
Act as escalation point for middle-complexity issues and mentor newer support team members.
Contribute to knowledge base content and ensure Support SLAs and CSAT goals are consistently met.
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. With a remote-first work culture and strong focus on global inclusion, Twilio fosters a vibrant team of diverse experiences making a global impact.
Serve as a subject matter expert driving deep technical and product expertise while advising customers and internal teams on best practices and strategic use.
Own the end-to-end management of complex customer incidents, leading cross-functional resolution efforts and providing clear communication.
Lead deep technical investigations into complex post-implementation issues, partnering with Engineering to identify defects and unblock integrations.
Belvo is an open finance API platform that democratizes access to financial services in Latin America by enabling financial innovators to access and interpret financial data and initiate payments. We are a highly-technical team of over 90 people representing 20 nationalities, with offices in São Paulo and Mexico City and a strong remote culture.
Serve as the escalation point for complex issues, owning them from investigation through resolution.
Write and run SQL queries to investigate transaction discrepancies and data problems.
Use AI tools like Claude to accelerate root-cause analysis and document solutions.
Sezzle is a fintech company revolutionizing shopping with interest-free installment plans. They are building an innovative, dynamic team to shape the future of fintech and retail.
Provide Tier 1 functional and technical support through phone, email, and ticketing systems, ensuring timely and effective issue resolution.
Investigate, document, and troubleshoot software-related incidents, gathering all relevant information to support efficient case handling.
Assess and prioritize incoming requests, escalating cases to appropriate internal teams or specialists when necessary.
Our partner is looking for a Global Service Desk Analyst based in Brazil. They are in a global technology environment where customer experience, innovation, and operational excellence are at the heart of every interaction, offering career growth opportunities within a fast-evolving technology environment.
Supporting customer happiness and retention by working cross-functionally with customer success, engineering, product, and sales.
Responding to support tickets, identifying issues, and relaying advanced problems with detailed notes for resolution.
Solving complex tickets using tools like SQL, creating knowledge base articles, and jumping on phone calls to debug.
Distru is the #1 ERP in the cannabis industry with $8B in sales processed through its platform. The fully remote global team has a 4.8/5 Glassdoor rating and is stable and profitable, investing heavily in new product lines.
Manage partner integrations and ensure production readiness through configuration and testing.
Investigate transaction failures using logs and monitoring tools to determine root causes.
Provide L2/L3 technical support and collaborate with cross-functional teams to improve reliability.
The partner company specializes in fintech integration and support services. It is an agile, international team focused on transparency and innovation.
Troubleshoot complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues.
Collaborate with Engineering to escalate and prioritize product gaps, bugs, and client feedback for improvement.
Build internal tools, scripts, and dashboards to enhance support efficiency and monitor API health proactively.
Zerohash is the leading crypto and stablecoin infrastructure platform, enabling banks and fintechs to offer digital asset services without building blockchain infrastructure. Founded in 2017, the company has raised over $280 million in funding and is trusted by major financial brands, guided by principles of independence, passion, and collaboration.
Troubleshoot and resolve customer issues using documentation, tools, and escalation resources to deliver great experiences.
Become Smartsheet Product Certified and support customers via email, phone, and chat while meeting performance goals.
Contribute to team projects, give feedback, and manage other responsibilities as assigned.
Smartsheet empowers teams to manage work seamlessly and scale solutions smarter, uniting human teams with AI agents to automate tasks and uncover insights. With over 20 years in business, Smartsheet fosters an inclusive environment where ideas are heard and contributions have real impact.
Troubleshoot and resolve complex technical issues for clients while meeting SLAs.
Support non-engineering teams by debugging and explaining the Ada platform.
Become a product expert to drive feature requirements and bug reports.
Ada is an AI customer service company that makes customer service extraordinary for everyone. Founded in 2016 and backed by over $250M in funding, Ada has powered over 5.5 billion interactions for leading brands and fosters a culture of growth and continuous improvement.
Lead critical customer escalations and manage P1/P2 incidents for timely resolution.
Oversee global follow-the-sun support operations and ensure seamless service coverage.
Mentor a distributed team, improve automation, and optimize AI-assisted support workflows.
This role is listed on behalf of a partner company that focuses on customer success and AI-driven support. The company values a remote-first culture and offers significant ownership in a fast-paced SaaS environment.
Own customer support cases from investigation through resolution, ensuring timely communication and thorough documentation.
Diagnose and resolve issues related to blockchain nodes, RPC endpoints, WebSocket connections, and network performance.
Collaborate with engineering, DevOps, product, and customer success teams to improve service quality and operational processes.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It operates with a flat organizational structure and a collaborative international team, offering flexible remote work and growth opportunities in a rapidly expanding global industry.
Act as the primary technical point of contact for external partners and internal teams, managing support requests through ticketing systems.
Investigate, diagnose, and resolve technical issues related to software behavior, platform integrations, and configurations.
Collaborate with engineering, QA, and product teams to resolve complex challenges and improve platform performance.
Our partner is a technology company that provides digital experiences for partners and end users. They have a collaborative support team focused on continuous learning and improvement.
Design and support complex API integrations for global enterprise clients using REST APIs and observability tools.
Troubleshoot and optimize integration performance by analyzing logs, metrics, and system behavior.
Act as the primary technical escalation point between client engineering teams and internal stakeholders.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It is a technology-driven company with a global focus, emphasizing innovation and efficient recruitment processes.
Lead technical customer relationships for strategic accounts in Latin America, owning escalations and driving resolution on complex integration challenges.
Collaborate cross-functionally with Product, Development, Sales, and Partnerships to translate customer insights into product improvements.
Define best practices for technical onboarding, integration delivery, and ongoing account health monitoring to ensure high-quality delivery.
Yuno builds payment infrastructure that enables global market participation via a single API. Founded by payment industry experts, the company serves brands like InDrive and McDonald's, integrating over 1,000 payment methods across 80+ countries using advanced AI for smart routing and fraud prevention.
Provide fast, effective customer support across chat, email, Slack, and video (24x7).
Troubleshoot integrations, APIs, and cloud infrastructure issues with clear, helpful solutions.
Proactively identify emerging trends, escalate crucial feedback, and improve documentation.
Sprinto is an autonomous trust platform that centralizes trust requirements across security frameworks, vendors, and customers. Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, the company has raised $31.8M in funding and is trusted by over 3,000 organizations across 75 countries.
Provide prompt, empathetic, and clear communication to resolve user issues and create a positive support experience.
Debug and troubleshoot complex technical problems across the platform, collaborating with engineering teams as needed.
Identify patterns in support requests to address root causes, anticipate user needs, and advocate for customers in product decisions.
Nooks is an applied AI lab building the Agent Workspace for GTM, designing AI agents for sales actions. With over 1,500 customers and $70M+ raised from top VCs, we've tripled ARR each year for 3 years and built a high-caliber team.
Support customers by resolving complex questions and investigating issues.
Analyze customer interactions and operational data to identify improvement opportunities.
Collaborate with cross-functional teams to improve customer outcomes and drive process enhancements.
This is an opportunity to join a customer-focused team within a fast-growing digital financial services environment. The role provides a supportive environment focused on professional growth, flexibility, and employee wellbeing.