Lead Product Support Engineer
Remote regions
IndiaBenefits
Unlimited PTO
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Job Responsibilities:
- Lead and manage critical customer escalations, including P1 and P2 incidents.
- Oversee support operations within a global follow-the-sun model.
- Troubleshoot complex issues related to SaaS integrations, REST APIs, and SSO protocols.
Qualifications:
- Minimum of 6 years in technical support within B2B SaaS environments.
- Proven experience leading escalations and managing incidents.
- Strong technical expertise in REST APIs, SSO, and SQL.
Benefits:
- Fully remote work environment with flexibility within India.
- Annual co-working allowance and professional development budget.
- Unlimited leave policy and comprehensive health insurance coverage.
Jobgether
This role is listed on behalf of a partner company that focuses on customer success and AI-driven support. The company values a remote-first culture and offers significant ownership in a fast-paced SaaS environment.