Similar Jobs

See all

Senior Integration Specialist - API & SaaS B2B

Jobgether

Brazil

REST APIs SQL Linux

Technical Account Manager

Yuno

Brazil

RESTful APIs Python Node.js

Blockchain Engineer — Ecosystem Research & Business Exploration

Jobgether

Global

Go Rust Python

Solutions Engineer

Mesh

United States

Coding API SDK

Customer Support Technician

Distru

Colombia

Customer Support SQL Hubspot

Accountabilities:

  • Own customer support cases from initial investigation through resolution, ensuring timely communication and thorough documentation.
  • Diagnose and resolve issues related to blockchain nodes, RPC endpoints, WebSocket connections, and network performance.
  • Collaborate with engineering, DevOps, product, and customer success teams to improve service quality and operational processes.

Requirements:

  • Minimum 3 years of experience in technical support or a similar customer-facing role with strong blockchain knowledge.
  • Hands-on experience troubleshooting REST APIs, JSON-RPC, WebSocket connections, and customer configuration challenges.
  • Excellent communication skills and ability to work independently in a fully remote, globally distributed team.

Benefits:

  • Fully remote full-time position based in Brazil with competitive salary paid in USD.
  • Stock options and flexible working schedule to support work-life balance.
  • AI-first work environment with opportunities for professional growth in cutting-edge Web3 technologies.

Jobgether

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It operates with a flat organizational structure and a collaborative international team, offering flexible remote work and growth opportunities in a rapidly expanding global industry.

Apply for This Position