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Role Responsibilities:

  • Serve as the senior technical point of contact for strategic accounts, owning escalations and driving resolution on complex integration challenges.
  • Lead high-level discussions with customer leadership around technical strategy, product trade-offs, incident management, and risk mitigation.
  • Define and implement best practices for technical onboarding, integration delivery, and ongoing account health monitoring.

Collaboration & Impact:

  • Partner with developers and senior engineers to provide strategic technical guidance and support solution design.
  • Collaborate with Product and Development teams to customize platform capabilities and feed customer insights into the roadmap.
  • Work cross-functionally with Sales, Partnerships, and Finance to support account retention and regional growth.

Candidate Profile:

  • Fluency in English and Portuguese is a plus; Spanish is a plus.
  • 5+ years of experience in technical account management or integration engineering, preferably in fintech or payments.
  • Proven track record of leading or mentoring technical teams and strong understanding of RESTful APIs, SOAP, JSON, and API management tools.

Yuno

Yuno builds payment infrastructure that enables global market participation via a single API. Founded by payment industry experts, the company serves brands like InDrive and McDonald's, integrating over 1,000 payment methods across 80+ countries using advanced AI for smart routing and fraud prevention.

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