Design and support complex API integrations for global enterprise clients using REST APIs and observability tools.
Troubleshoot and optimize integration performance by analyzing logs, metrics, and system behavior.
Act as the primary technical escalation point between client engineering teams and internal stakeholders.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It is a technology-driven company with a global focus, emphasizing innovation and efficient recruitment processes.
Lead technical customer relationships for strategic accounts in Latin America, owning escalations and driving resolution on complex integration challenges.
Collaborate cross-functionally with Product, Development, Sales, and Partnerships to translate customer insights into product improvements.
Define best practices for technical onboarding, integration delivery, and ongoing account health monitoring to ensure high-quality delivery.
Yuno builds payment infrastructure that enables global market participation via a single API. Founded by payment industry experts, the company serves brands like InDrive and McDonald's, integrating over 1,000 payment methods across 80+ countries using advanced AI for smart routing and fraud prevention.
Explore and prototype blockchain-based use cases across diverse business scenarios, building experimental tools and proof-of-concepts.
Research on-chain ecosystems, protocols, and industry trends to identify opportunities for scalable adoption.
Transform research outputs into structured technical documentation and actionable recommendations for engineering and product teams.
Jobgether uses AI-powered matching to connect candidates with hiring companies. They operate a remote-first platform focused on efficient and fair recruitment.
Serve as a technical bridge between customers and internal teams, designing and implementing pre-sales solutions.
Guide customer teams on SDK and API best practices, triage technical issues, and reduce implementation timelines.
Optimize tools and self-service solutions to enhance customer experience and accelerate sales.
Mesh enables consumers to pay and be paid with any asset, bridging crypto and commerce. They are backed by leading investors and are building the infrastructure for the next era of the global economy.
Supporting customer happiness and retention by working cross-functionally with customer success, engineering, product, and sales.
Responding to support tickets, identifying issues, and relaying advanced problems with detailed notes for resolution.
Solving complex tickets using tools like SQL, creating knowledge base articles, and jumping on phone calls to debug.
Distru is the #1 ERP in the cannabis industry with $8B in sales processed through its platform. The fully remote global team has a 4.8/5 Glassdoor rating and is stable and profitable, investing heavily in new product lines.
Plan, document, and maintain cloud hosting architectures including capacity planning and network design.
Implement automation and configuration management for repeatable and scalable infrastructure changes.
Troubleshoot infrastructure issues across Linux systems, networks, and cloud environments to ensure high availability.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. The partner company for this role is a managed services provider focused on enterprise-grade cloud environments, operating in a fully remote and collaborative culture.
Provide end-to-end technical assistance and consultative support to enterprise customers across multiple channels.
Diagnose and resolve technical issues related to billing, account management, software installation, and product functionality.
Collaborate with cross-functional teams to improve service delivery and drive customer retention.
This role is with a partner company that provides high-impact technical support and customer guidance within a global, technology-driven environment. The team is collaborative and focused on employee growth and impact.
Provide technical support for AI applications, APIs, and cloud deployments, troubleshooting complex issues and ensuring timely resolution.
Collaborate with engineering teams to escalate and resolve bugs, contribute to documentation and internal tooling.
Participate in global follow-the-sun support operations to assist customers across multiple time zones.
Tavily provides AI-powered solutions for developers and enterprise customers. They are a growing international team with a focus on innovation and customer success.
Drive adoption of Chainlink products in capital markets by building relationships with major institutions and providing technical guidance.
Lead requirements gathering, project scoping, and design of innovative solutions using Chainlink for capital markets use cases.
Contribute to product strategy by providing market feedback and collaborating with Sales, Marketing, Product, Engineering, and Legal.
Chainlink is the industry-standard oracle platform bringing capital markets onchain and powering decentralized finance. The team has enabled tens of trillions in transaction value and works with global financial institutions and top protocols.
Own high-complexity escalations end-to-end, debug and drive them to closure, and serve as incident coordinator during production incidents.
Use AI tools like Cursor to triage, diagnose, and resolve issues faster, build scripts and automations, and share workflows with the team.
Act as a bridge between Technical Support, Engineering, and Product, translating recurring customer pain into prioritized feature requests.
Velora is a unified company formed from Aplos, Raisely, and Keela, dedicated to helping nonprofit organizations thrive with a suite of tools for fundraising, donor management, financial tracking, and communications. As one team, we bring combined expertise and a commitment to making nonprofit work easier, more impactful, and sustainable.
Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, and network technologies.
Serve as the primary technical point of contact for customer inquiries, providing clear communication via email and support portal.
Create and maintain comprehensive documentation, FAQs, and knowledge base articles to empower both customers and internal teams.
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Born from Stanford AI Lab, the company has raised over $270 million from leading investors and is led by AI experts from Google.
Handle escalated L2 support tickets for an AI-powered conversational platform, investigating and resolving complex issues such as logic failures and integration errors.
Perform root cause analysis, document findings in defect reports and troubleshooting guides, and maintain runbooks and knowledge base articles.
Distinguish between bugs and feature requests, escalate to L3/L4 engineering, and support UAT test case execution during platform releases.
Miratech is a global IT services and consulting company that helps visionaries change the world through digital transformation. With nearly 1000 full-time professionals and a culture of 'Relentless Performance', the company achieves a 99% project success rate and operates across 5 continents.
Design, build, and maintain highly available, scalable, and secure blockchain products, systems, and infrastructure.
Collaborate with cross-functional teams to improve infrastructure, monitoring, automation, and incident response.
Research emerging trends in web3/blockchain and identify new product opportunities.
Galaxy is a global leader in digital assets and data center infrastructure, delivering solutions that accelerate progress in finance and artificial intelligence. The company is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia, and blends deep crypto expertise with institutional experience.
Design and implement user-friendly interfaces for seamless secure interactions with on and off-chain data.
Integrate web3 libraries to enable blockchain network interaction, including wallet connections and smart contract calls.
Optimize front-end performance and collaborate with cross-functional teams to translate requirements into technical specs.
Ondo Finance provides institutional-grade, blockchain-enabled investment products and services, with a technology arm developing decentralized finance tech and an asset management arm creating tokenized funds. The company is well-capitalized and a leader in its space, backed by top investors including Founders Fund and Coinbase Ventures, with a remote team across the U.S.
Troubleshoot and resolve complex technical issues for clients while meeting SLAs.
Support non-engineering teams by debugging and explaining the Ada platform.
Become a product expert to drive feature requirements and bug reports.
Ada is an AI customer service company that makes customer service extraordinary for everyone. Founded in 2016 and backed by over $250M in funding, Ada has powered over 5.5 billion interactions for leading brands and fosters a culture of growth and continuous improvement.
Serve as the primary contact for support requests, triaging cases by severity and resolving common issues.
Use AI tools to work cases faster while verifying output and maintaining ownership.
Document cases thoroughly and contribute to the knowledge base using KCS practices.
Dragos provides cybersecurity solutions for industrial organizations, protecting critical infrastructure like power grids and water systems. They are a remote-first company with a mission-driven culture focused on authenticity, transparency, and trust.
Acknowledge and triage support tickets within SLA timelines
Reproduce reported bugs, document findings, and escalate when appropriate
Act as the communication bridge between customers and engineering teams with clarity and empathy
Lago is an open-source billing platform that helps tech companies build flexible pricing models and scale with confidence. Backed by over $22 million in funding from investors including Y Combinator, the company has around 10K GitHub stars and a lean, high-impact team that values reliability and proactivity.
Develop and maintain backend services using Go or Python for scalable, reliable system performance.
Build automation workflows with n8n and implement API integrations using REST, JSON/XML, webhooks, and OAuth.
Contribute to AI-powered initiatives including LLM agents, document processing, and intelligent automation solutions.
This partner company delivers IT services and managed solutions, focusing on automation and system integration. It offers a collaborative remote work culture and opportunities for professional growth in a fast-paced environment.
Use strong technical and diplomatic skills to address customer issues and provide feedback to Product and Engineering teams.
Work with customers' developers and partners to resolve complex problems with potentially costly and far-reaching consequences.
Collaborate via Slack and file JIRAs to report bugs, while analyzing customer trends to improve support processes.
Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. With a remote-first work culture and a strong emphasis on connection and inclusion, we are a vibrant global team of diverse experiences, making an impact each day.
Develop detailed project plans including solution design, timeline estimation, and testing plans.
Provide day-to-day technical support and create integration documentation for external partner stakeholders.
Serve as a subject matter expert and escalation point for technical challenges across internal and external teams.
Affirm is reinventing credit to make it more honest and friendly, offering buy now pay later solutions without hidden fees or compounding interest. The company is remote-first and covers half of all US ecommerce volume, with a focus on delivering honest financial products.