Technical Support Advisor

Ada

Remote regions

UK

Benefits

Unlimited PTO

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What You'll Do:

  • Triage and escalate complex client issues to engineering teams.
  • Deliver exceptional customer service and technical support.
  • Maintain and improve internal product documentation.

About You:

  • Experienced with Postman, CURL, and web application support.
  • Knowledge of APIs and backlog management.
  • Analytical and methodical approach to troubleshooting.

Why Ada:

  • Unlimited vacation and comprehensive benefits package.
  • Remote-first culture with flexible work schedule.
  • Access to cutting-edge AI tools and learning budget.

Ada

Ada is an AI customer service company that makes customer service extraordinary for everyone. Founded in 2016 and backed by over $250M in funding, Ada has powered over 5.5 billion interactions for leading brands and fosters a culture of growth and continuous improvement.

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