Customer Support Technician

Role Responsibilities:

• Support customer happiness and retention by working cross-functionally with customer success, engineering, product, and sales.
• Respond to support tickets, identify issues, and relay advanced problems to customer success and engineering with detailed notes.
• Solve complex tickets using tools like SQL and create video recordings of solutions for customers.

Desired Experience:

• Strong desire to learn and succeed in supporting cannabis operations.
• Excellent written communication skills and fluency in English.
• Comfort on the phone and strong email writing skills.

Benefits:

• Fully remote work environment with teammates across 4 continents.
• 18 days paid time off plus 11 holidays (sick days separate).
• Competitive compensation structure with $1,500-$2,000 a month.