Lead Product Support Engineer

About Sprinto:

• Sprinto is an Autonomous Trust Platform that centralizes trust requirements across security frameworks, vendors, and customers.
• Trusted by over 3,000 organizations across 75 countries, Sprinto helps companies stay audit-ready and manage real-time risk.

Life as a Sprinter:

• Sprinters take ownership beyond their role, solve hard problems, and care deeply about the impact they create.
• We rely on trust, write things down, communicate openly, and move quickly.
• Progress beats perfection, and doing the right thing matters even when nobody is watching.

Where You'll Leave Your Mark:

• Own every escalation, lead triage, drive cross-functional coordination, and manage customer communication.
• Solve the hardest technical tickets involving SaaS integrations, REST APIs, SSO, and webhooks.
• Hold the AI accountable by spot-checking resolutions and improving knowledge base macros.

How We Care for Our Sprinters:

• Work wherever you are with 100% remote setup.
• Unlimited leave to reset when you need it.
• Health insurance, accident cover, life insurance, and annual learning stipend.