Own every escalation, start to finish, leading P1/P2 incidents and driving cross-functional coordination.
Solve the hardest technical tickets involving SaaS integrations, REST APIs, SSO, and webhooks.
Hold the AI accountable by spot-checking resolutions and improving knowledge base macros.
Sprinto is an Autonomous Trust Platform that centralizes trust requirements across security frameworks, vendors, and customers. Trusted by over 3,000 organizations across 75 countries, Sprinto helps companies stay audit-ready and manage real-time risk.
Lead a team of Technical Support Engineers in India to deliver exceptional customer experiences for Twilio's Voice Segment Platform Applications.
Ensure operational excellence by meeting KPIs, managing escalations, and driving process improvements.
Foster team growth through coaching, performance management, and cross-functional collaboration.
Twilio delivers innovative communications solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. The company fosters a remote-first culture with a strong emphasis on connection and global inclusion.
Lead and develop a remote team of Technical Support Specialists, driving operational excellence and customer satisfaction.
Manage technical escalations and collaborate with Product and Engineering to resolve complex issues.
Build scalable support processes and advocate for customer needs across the organization.
Attio is a CRM platform designed for go-to-market teams, leveraging AI to automate and understand customers. The company has raised $116M from top investors and fosters a culture of high standards, craft, and customer obsession.
Provide end-to-end technical assistance and consultative support to enterprise customers across multiple channels.
Diagnose and resolve technical issues related to billing, account management, software installation, and product functionality.
Collaborate with cross-functional teams to improve service delivery and drive customer retention.
This role is with a partner company that provides high-impact technical support and customer guidance within a global, technology-driven environment. The team is collaborative and focused on employee growth and impact.
Own customer support cases from investigation through resolution, ensuring timely communication and thorough documentation.
Diagnose and resolve issues related to blockchain nodes, RPC endpoints, WebSocket connections, and network performance.
Collaborate with engineering, DevOps, product, and customer success teams to improve service quality and operational processes.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It operates with a flat organizational structure and a collaborative international team, offering flexible remote work and growth opportunities in a rapidly expanding global industry.
Own high-complexity escalations end-to-end, debug and drive them to closure, and serve as incident coordinator during production incidents.
Use AI tools like Cursor to triage, diagnose, and resolve issues faster, build scripts and automations, and share workflows with the team.
Act as a bridge between Technical Support, Engineering, and Product, translating recurring customer pain into prioritized feature requests.
Velora is a unified company formed from Aplos, Raisely, and Keela, dedicated to helping nonprofit organizations thrive with a suite of tools for fundraising, donor management, financial tracking, and communications. As one team, we bring combined expertise and a commitment to making nonprofit work easier, more impactful, and sustainable.
Provide product support for customer inquiries via phone, email, social media, and chat, resolving complex issues.
Act as escalation point for middle-complexity issues and mentor newer support team members.
Contribute to knowledge base content and ensure Support SLAs and CSAT goals are consistently met.
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. With a remote-first work culture and strong focus on global inclusion, Twilio fosters a vibrant team of diverse experiences making a global impact.
Troubleshoot and resolve complex technical issues for clients while meeting SLAs.
Support non-engineering teams by debugging and explaining the Ada platform.
Become a product expert to drive feature requirements and bug reports.
Ada is an AI customer service company that makes customer service extraordinary for everyone. Founded in 2016 and backed by over $250M in funding, Ada has powered over 5.5 billion interactions for leading brands and fosters a culture of growth and continuous improvement.
Acknowledge and triage support tickets within SLA timelines
Reproduce reported bugs, document findings, and escalate when appropriate
Act as the communication bridge between customers and engineering teams with clarity and empathy
Lago is an open-source billing platform that helps tech companies build flexible pricing models and scale with confidence. Backed by over $22 million in funding from investors including Y Combinator, the company has around 10K GitHub stars and a lean, high-impact team that values reliability and proactivity.
Handle escalated L2 support tickets for an AI-powered conversational platform, investigating and resolving complex issues such as logic failures and integration errors.
Perform root cause analysis, document findings in defect reports and troubleshooting guides, and maintain runbooks and knowledge base articles.
Distinguish between bugs and feature requests, escalate to L3/L4 engineering, and support UAT test case execution during platform releases.
Miratech is a global IT services and consulting company that helps visionaries change the world through digital transformation. With nearly 1000 full-time professionals and a culture of 'Relentless Performance', the company achieves a 99% project success rate and operates across 5 continents.
Provide fast, effective customer support across chat, email, Slack, and video (24x7).
Troubleshoot integrations, APIs, and cloud infrastructure issues with clear, helpful solutions.
Proactively identify emerging trends, escalate crucial feedback, and improve documentation.
Sprinto is an autonomous trust platform that centralizes trust requirements across security frameworks, vendors, and customers. Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, the company has raised $31.8M in funding and is trusted by over 3,000 organizations across 75 countries.
Serve as primary contact for hosted clients during implementation, migration, and service delivery.
Monitor, troubleshoot, and resolve cloud infrastructure issues to maintain service availability.
Manage SQL database migrations, restorations, and configurations across cloud and data center environments.
Our partner is a technology company that provides managed cloud services and supports mission-critical healthcare technology platforms. The company fosters an inclusive, diverse, and remote-first culture.
Design and support complex API integrations for global enterprise clients using REST APIs and observability tools.
Troubleshoot and optimize integration performance by analyzing logs, metrics, and system behavior.
Act as the primary technical escalation point between client engineering teams and internal stakeholders.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It is a technology-driven company with a global focus, emphasizing innovation and efficient recruitment processes.
Act as key point of contact for resolving HR, IT, finance, and benefits-related queries across multiple regions and stakeholders.
Provide hands-on ticketing support and subject matter expertise for employee lifecycle and service requests.
Ensure smooth end-to-end resolution through collaboration with internal teams and external vendors.
We are a partner company managing global customer and employee support operations within a fast-paced, remote-first environment. We are a collaborative team focused on data integrity, process compliance, and timely resolution across global time zones.
Design and implement SOAR playbooks and security automation workflows to streamline SOC operations.
Build integrations between SOAR platforms and security technologies using APIs, scripting, and custom connectors.
Administer SOAR platforms and collaborate with SOC teams to optimize incident response and automation initiatives.
Jobgether uses AI-powered matching to connect candidates with hiring companies. They operate as a platform focused on efficient recruitment, with a remote-first and inclusive culture.
You will own complex technical escalations, investigating and resolving advanced issues across the SaaS platform, hardware, and integrations.
You will bridge support and customer-facing teams, aligning on resolution timelines and representing support in strategic account conversations.
You will mentor Tier II and III support teams, contribute to incident management, and create advanced documentation to improve future troubleshooting.
Samsara is the pioneer of the Connected Operations Cloud, helping organizations harness IoT data to improve safety, efficiency, and sustainability across industries like agriculture, construction, and transportation. As a recently public company, we foster a culture of rapid career development and collaboration, with a high-caliber team dedicated to digitally transforming physical operations.
Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, and network technologies.
Serve as the primary technical point of contact for customer inquiries, providing clear communication via email and support portal.
Create and maintain comprehensive documentation, FAQs, and knowledge base articles to empower both customers and internal teams.
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Born from Stanford AI Lab, the company has raised over $270 million from leading investors and is led by AI experts from Google.
Act as the primary technical point of contact for external partners and internal teams, managing support requests through ticketing systems.
Investigate, diagnose, and resolve technical issues related to software behavior, platform integrations, and configurations.
Collaborate with engineering, QA, and product teams to resolve complex challenges and improve platform performance.
Our partner is a technology company that provides digital experiences for partners and end users. They have a collaborative support team focused on continuous learning and improvement.
Lead daily MDR operations and guide security investigations.
Coach and mentor security analysts to improve performance.
Collaborate with engineering teams to enhance detection capabilities.
This company provides advanced Managed Detection and Response (MDR) services to protect organizations worldwide. It fosters a collaborative, inclusive culture with remote-first work and continuous learning opportunities.
Ensure excellent partner and customer satisfaction by meeting or exceeding operational KPIs.
Develop and execute career growth plans for team members through coaching and performance feedback.
Lead internal and external escalations, ensuring rapid issue resolution and root cause analysis.
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. With a remote-first culture and a strong commitment to global inclusion, Twilio fosters a vibrant team of diverse experiences making a global impact each day.