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About the role:
- Our Support team maintains an exceptional 98% CSAT average over the past six months.
- You’ll lead and develop a team of Technical Support Specialists and drive operational excellence.
- You'll partner closely with Product, Engineering, and other teams to improve customer experience.
What you'll do:
- Lead and develop a high-performing team, fostering a culture of accountability and growth.
- Ensure the team delivers fast, thoughtful, and technically sound support.
- Build scalable systems and processes to reduce friction and improve quality.
What you’ll bring:
- 3+ years building, managing, and developing remote B2B support teams.
- 5+ years in customer-facing roles supporting technical SaaS products.
- Confident troubleshooting APIs, AI products, CRMs, and integrations.
Attio
Attio is a CRM platform designed for go-to-market teams, leveraging AI to automate and understand customers. The company has raised $116M from top investors and fosters a culture of high standards, craft, and customer obsession.