Manager, Technical Account Management

Highspot

Remote regions

US

Benefits

Unlimited PTO 18w maternity 18w paternity

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About the Role:

  • High-impact leadership role in Customer Success and Services.
  • Lead Technical Account Managers for mid-to-upper-market customers.
  • Partner with leaders across Customer Success, Sales, and Product.

What You'll Do:

  • Lead and develop the TAM team, setting performance standards.
  • Drive technical outcomes including AI-powered feature adoption.
  • Scale the organization with playbooks and escalation frameworks.

Your Background:

  • 4+ years managing technical customer-facing teams in SaaS.
  • 8+ years in technical account management or similar roles.
  • Experience with enterprise customers and digital transformation.

Benefits:

  • Comprehensive medical, dental, vision, and life benefits.
  • HSA with employer contribution and 401(k) matching.
  • Flexible PTO, paid parental leave, and wellness resources.

Highspot

Highspot develops sales enablement software to increase sales productivity. The company emphasizes equitable workspaces and a culture of belonging for its employees.

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