Director of Mid-Market Accounts

Strategic Leadership & Vision:

• Develop and execute the overarching account strategy for Platform Science in the mid-market segment, aligning with company revenue goals and market opportunities.
• Identify and prioritize key strategic initiatives to drive retention, expansion, and new business within the mid-market account portfolio.
• Stay abreast of industry trends, competitive landscape, and client needs to proactively identify opportunities for Platform Science to enhance its offerings and market position.

Team Leadership & Development:

• Lead, manage, and mentor a team of 5-7 Account Managers, fostering a high-performance culture focused on client success, strategic thinking, and continuous improvement.
• Provide strategic guidance and support to AMs on complex account planning, executive relationship management, commercial negotiations, and risk mitigation.
• Conduct regular performance reviews and provide constructive feedback, supporting the professional growth and career advancement of the AM team.

Executive Engagement & Relationship Management:

• Cultivate and maintain executive-level relationships with key stakeholders within Platform Science's accounts, acting as a senior point of contact and trusted advisor.
• Serve as an escalation point for critical client issues, ensuring swift resolution and maintaining high levels of customer satisfaction.
• Represent Platform Science at executive business reviews and strategic client discussions.