Lead Account Manager

Team Leadership & Department Growth:

• Lead, support, and manage a team of 3 Account Manager team members.
• Build and improve the account management and customer success department as the company grows.
• Set team goals, track performance, and hold the team accountable to retention, adoption, renewal, and expansion targets.

Revenue, Renewals & Expansion:

• Own renewal performance across assigned accounts and support the team in renewal conversations.
• Identify and drive expansion opportunities, including additional devices, integrations, training, services, and expanded usage.
• Build a repeatable renewal and upsell process and monitor account health to reduce churn risk.

Client Account Management:

• Manage and maintain strong relationships with key client accounts.
• Act as a senior point of contact for strategic clients, escalations, renewals, and account growth conversations.
• Schedule and lead regular client check-ins, renewal meetings, and quarterly business reviews.