Source Job

India

  • Act as key point of contact for resolving HR, IT, finance, and benefits-related queries across multiple regions and stakeholders.
  • Provide hands-on ticketing support and subject matter expertise for employee lifecycle and service requests.
  • Ensure smooth end-to-end resolution through collaboration with internal teams and external vendors.

Zendesk ServiceNow HR Operations Workday Zoho

20 jobs similar to Sr. Support Specialist

Jobs ranked by similarity.

India

  • Act as Subject Matter Expert for day-to-day operations, handling Level 1 IT/HR Helpdesk queries and triaging tickets using Zoho, Zendesk, or ServiceNow.
  • Maintain employee records, process HR lifecycle changes, and coordinate with internal teams and external vendors to support HR, IT, Finance, and benefits queries.
  • Assist with audits, payroll preparation, policy compliance, and continuous improvement of HR processes while working Wednesday to Sunday.

G-P provides a leading SaaS-based Global Employment Platform that enables clients to expand into over 180 countries quickly without establishing local entities. The company has remote-first teams worldwide and fosters an innovative and inclusive culture where every contribution is valued.

India

  • Resolve Tier 1 HR queries and transactional requests related to core HR processes in a timely manner.
  • Maintain and update employee lifecycle data in HR systems such as Workday, including promotions and transfers.
  • Manage employee onboarding and exit processes, ensuring documentation and system updates are completed accurately.

Jobgether is an AI-powered job matching platform that helps companies find top candidates and manages the initial screening process. They use AI to shortlist applicants and share them directly with hiring companies, ensuring a fast and objective evaluation.

US Unlimited PTO

  • Serve as a primary point of contact for teammate questions and requests, delivering a high-touch service-oriented experience.
  • Own and continuously improve the onboarding experience for new hires globally, from pre-boarding through 90-day integration.
  • Plan and execute teammate engagement initiatives, recognition programs, and employee events across a global workforce.

Gainsight is the AI-powered retention engine behind the world's most customer-centric companies, orchestrating the customer journey from onboarding to outcomes to advocacy. With over 2,000 customers and a Human-First culture, they offer stability, trust, and support so teammates can show up as themselves.

Global 16w maternity 16w paternity

  • Process both Global Payroll and EOR payrolls, ensuring timely and accurate calculations, filings, and reports.
  • Manage Zendesk ticket queue and act as main point of contact for payroll questions from customers and stakeholders.
  • Continuously improve payroll processes and maintain data integrity across all systems.

Remote is a global HR platform that helps businesses hire, pay, and manage international teams compliantly. With a fully remote team spanning 6 continents, we foster a culture of async work and innovation.

US

  • Support talent acquisition activities by coordinating interviews and screening resumes.
  • Manage core HR tasks, including preparing HR documents and updating employee records.
  • Support payroll and benefits administration by updating employee changes and managing deductions.

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

US Unlimited PTO

  • Own the end-to-end customer support experience, improving CSAT through AI-led operations and cross-functional escalation management.
  • Lead a global team across US, Europe, and Hyderabad, building culture and operational excellence.
  • Use data to advocate for customers, managing support health metrics and surfacing pain signals to leadership.

Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. With over 2,000 customers and a culture focused on innovation and human-first values, the company builds solutions for customer success, product experience, and community.

US

  • This is a test job posting for Apex IT, a consulting firm specializing in CRM enterprise solutions.
  • The role is remote and available to candidates in the US with flexible scheduling.
  • Apex IT provides a range of benefits including health, financial, and work-life balance programs.

Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences using Salesforce and Oracle solutions. As a remote company with top talent across the US and India, they offer flexible work-life balance and comprehensive benefits.

Global

  • Act as the first point of contact for employee and manager People Team inquiries, delivering timely and high-quality support.
  • Execute employee lifecycle processes including onboarding, offboarding, and HR administration with accuracy.
  • Identify opportunities to improve processes through automation, AI, and operational best practices.

Chainlink is the industry-standard oracle platform bringing capital markets onchain and powering decentralized finance (DeFi). Chainlink Labs, its development team, is a globally distributed company that values innovation and operational excellence.

US 14w maternity 14w paternity

  • Address customer inquiries promptly and accurately within service level agreements.
  • Deliver exceptional 6-star customer experience through email, phone, and social media.
  • Track order statuses, resolve service issues, and collaborate with cross-functional teams.

Thuma is a bedroom lifestyle brand offering Bed Time essentials and amenities designed to celebrate life’s simple pleasures. They are a lean, quickly growing team that values integrity, collaboration, and open-mindedness.

Czech Republic

  • Support key employee life cycle processes including onboarding, data management, and offboarding.
  • Prepare and maintain global HR documentation such as contracts, policies, and benefit enrollment.
  • Administer benefits, assist with payroll preparation, and ensure data accuracy through audits.

G-P provides a SaaS-based Global Employment Platform that enables clients to expand into over 180 countries quickly and efficiently. They have a diverse, remote-first team and foster an innovative culture where every contribution is valued.

$45,000–$60,000/yr
Global

  • Manage and prioritize customer inquiries across support channels, delivering timely resolutions.
  • Provide hands-on support to community administrators and creators, helping them navigate platform features.
  • Develop expertise in the platform’s ecosystem to troubleshoot technical and product-related issues.

Jobgether is a platform using AI-powered matching to ensure applications are reviewed fairly. The company connects job seekers with roles, focusing on objectivity and speed in the hiring process.

  • Act as first point of contact for Workday users requiring technical support
  • Identify, diagnose, and resolve or escalate issues to higher support
  • Work part-time (24 hours per week) with hybrid/remote flexibility

Devexperts works with financial institutions, delivering trading platforms and tailor-made solutions for retail and brokerage houses. The company values employee care and offers flexible work arrangements, though team size details are not provided.

Canada United States

  • Serve as the first point of contact for employee and manager inquiries related to People programs, policies, and Workday transactions.
  • Support employee lifecycle events including hires, transfers, promotions, and terminations while maintaining data integrity.
  • Partner with cross-functional teams to improve service delivery, streamline workflows, and enhance operational efficiency.

Mercury is a fintech company providing banking services through financial partners, not an FDIC-insured bank. The company values diversity and belonging, and is an Equal Employment Opportunity employer committed to providing reasonable accommodations.

Global

  • Be the first point of contact for employees on People queries.
  • Run onboarding and offboarding end-to-end for every hire across all our locations, and employment models.
  • Manage employee lifecycle administration in HiBob and related systems, including leave management, compensation updates, benefits changes, and employee records.

Seqera provides software for scientists solving complex challenges, from therapeutics to the secrets of our universe. The company's modern biotech stack is trusted by over 150 leading life sciences organizations, helping them conduct science faster and with more confidence.

North America Canada

  • Build and nurture productive partnerships with Centers of Excellence, HR Business Partners, employees, and managers.
  • Effectively prioritize and manage Tier 1 and 2 HR cases across time zones and teams to ensure SLA adherence.
  • Execute Global People Product-aligned processes with a focus on enhancing the employee experience.

ServiceNow, founded in 2004, provides AI-enhanced technology. It is a global market leader with over 8,100 customers, including 85% of the Fortune 500, connecting people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

Ukraine 4w PTO

  • Continuously update salary benchmarks and monitor market trends for competitiveness across 30 countries.
  • Oversee relationships with benchmarking providers and deliver actionable people analytics insights.
  • Develop and optimize compensation strategies, benefits offerings, and rewards-related documentation.

Ideals is a global B2B SaaS product company recognized as the highest-rated brand in the secure business collaboration market. Trusted by over 2,000,000 users from 300,000 companies, the team values commitment, excellence, collaboration, trust, and care.

Europe

  • Own and improve core People Ops processes across the employee lifecycle, from onboarding to offboarding.
  • Support compensation cycles, global benefits programs, and ensure compliance across multiple countries.
  • Act as a first point of contact for employee and manager questions, providing thoughtful and timely support.

Maze is a user research platform that enables product teams to build the right products faster by making user insights available at speed. As a Series B company with fewer than 150 team members, we operate a global remote workforce driven by core values and backed by top-tier investors.

$130,000–$150,000/yr
US

  • Challenge what’s expected and shape the future of cannabis.
  • Foster an inclusive culture and provide an enriching employee experience.
  • Committed to considering all candidates based on qualifications and skills.

Story Cannabis is a vertically integrated company that was founded in 2021 and is headquartered in Phoenix. They operate across Arizona, Maryland, Ohio, and Louisiana with a vision to bring hope, happiness, and healing to the world through cannabis.

Global

  • Own day-to-day workforce management across voice and chat support channels, including forecasting, scheduling, and real-time queue management.
  • Make daily adjustments to Zendesk triggers, automations, and Intercom routing to optimize ticket flow and agent workloads.
  • Monitor AI chatbot performance daily, adjust forecasts based on deflection trends, and report KPIs like SLA adherence and occupancy.

Tekmetric is an all-in-one cloud-based platform helping auto repair shops run smarter and grow faster. Founded in 2017 in Houston, the company has grown from a single shop's vision to the industry's leading solution, fostering a culture of transparency, integrity, and innovation.

US Unlimited PTO

  • Deliver high-quality technical support and manage ticketing systems for B2B SaaS customers.
  • Implement AI-driven support tools and analyze data to improve efficiency and customer experience.
  • Resolve Tier 1 and Tier 2 tickets, track lifecycle, and ensure SLAs are met through cross-functional communication.

Humata Health creates frictionless prior authorization for providers and payers using AI and automation. It is a physician-led company backed by strategic healthcare investors, operating in a high-growth environment with a focus on innovation.