Source Job

• Support key employee life cycle processes.
• Communicate effectively both verbally and in written form with professionals and our customers to explain and resolve queries and concerns.
• Carry out audits and checks on data changes to ensure accurate and timely payment for the professionals

G-P's SaaS-based Global Employment Platform enables clients to expand into over 180 countries. They are a diverse, remote-first company that values innovation and contributions, and they positively impact lives around the world by assisting organizations in building exceptional global teams.

• Resolve Tier 1 HR queries and transactional requests related to core HR processes in a timely manner.
• Maintain and update employee lifecycle data in HR systems such as Workday, including promotions and transfers.
• Manage employee onboarding and exit processes, ensuring documentation and system updates are completed accurately.

Jobgether is an AI-powered job matching platform that helps companies find top candidates and manages the initial screening process. They use AI to shortlist applicants and share them directly with hiring companies, ensuring a fast and objective evaluation.

• Support key employee life cycle processes such as new hires, data management, and absence management.
• Prepare global HR documentation, i.e. employment contracts and HR policies.
• Communicate with professionals and customers to explain and resolve queries.

G-P's SaaS-based Global Employment Platform enables clients to expand into over 180 countries. Our diverse, remote-first teams are essential to our success, fostering innovation and valuing every contribution.

• Resolve customer issues and provide product support for OnBoard and Govenda platforms through ticketing, email, chat, phone, and virtual meetings.
• Troubleshoot software, configuration, and technical issues while prioritizing cases and meeting service level expectations.
• Create knowledge articles, identify recurring issues, and partner with internal teams to support customer outcomes.

OnBoard provides board management software that helps boards function at a higher level, serving over 5,000 organizations in 60 countries. The company fosters a culture of togetherness, values diversity, and is backed by JMI Equity.

• Serve as primary Tier 1 support for end users across a cloud-based platform environment, handling access requests, device troubleshooting, and ticket triage.
• Triage development team tickets for broken pipelines, dashboard questions, and log investigation using JIRA Service Management.
• Pair with senior engineers during low-volume periods to build technical depth in Kubernetes, AWS, CI/CD pipelines, and SRE practices.

Defense Unicorns delivers mission value by streamlining software delivery for defense and civil agencies. The company consists of innovators, software engineers, and veterans with decades of federal market experience.

• Provide telephone, chat and email support to customers for troubleshooting requests & incidents.
• Use Zendesk to log all requests and incidents with detailed information for tracking.
• Assist with configuration and setup of equipment in support of Genea deployments.

Genea provides cloud-based physical security, submeter billing and on-demand HVAC solutions to over 1 million users across 39 countries. The company has been recognized as a Top Workplace for 5 consecutive years and fosters a transparent, authentic culture.

• Troubleshoot customer issues using internal & external documentation, various tools, and other resources.
• Become Smartsheet Product Certified and work with customers through email, phone, and chat.
• Partner with leaders to meet or exceed performance goals in areas like customer satisfaction, quality assurance, and attendance.

Smartsheet has helped people and teams achieve since its founding over 20 years ago. They empower teams to automate the manual, uncover insights, and scale smarter, creating space to think big, take action, and unlock the kind of work that truly matters.

• Act as the first point of contact for employee and manager People Team inquiries, delivering timely and high-quality support.
• Execute employee lifecycle processes including onboarding, offboarding, and HR administration with accuracy.
• Identify opportunities to improve processes through automation, AI, and operational best practices.

Chainlink is the industry-standard oracle platform bringing capital markets onchain and powering decentralized finance (DeFi). Chainlink Labs, its development team, is a globally distributed company that values innovation and operational excellence.

• Manage and prioritize customer inquiries across support channels, delivering timely resolutions.
• Provide hands-on support to community administrators and creators, helping them navigate platform features.
• Develop expertise in the platform’s ecosystem to troubleshoot technical and product-related issues.

Jobgether is a platform using AI-powered matching to ensure applications are reviewed fairly. The company connects job seekers with roles, focusing on objectivity and speed in the hiring process.

• Manage a distributed team of 4 IT support specialists across time zones, setting performance expectations and escalation protocols.
• Drive support metrics improvement (MTTR, SLA, CSAT) and implement automation and AI tools to reduce manual workload.
• Own the full IT employee lifecycle including onboarding, offboarding, hardware management, and proactive support operations.

Dragos is a market leader in ICS/OT Cybersecurity, dedicated to arming customers with technology, threat intelligence, and services to protect industrial systems. They are a remote-first culture with operations in North America, Europe, the Middle East, and APAC, and seek mission-oriented teammates who embody authenticity, transparency, and trust.

• Serve as the first line of defense for internal IT operations, providing helpdesk support and managing user lifecycle workflows in a remote-first environment.
• Oversee hardware asset tracking, software licensing audits, and coordinate remote device logistics for a growing global workforce.
• Support strategic IT initiatives including SSO expansion, identity management automation, and SOC 2 compliance mapping.

Truelogic is a leading provider of nearshore staff augmentation services, delivering technology solutions to companies of all sizes. With a team of over 600 skilled tech professionals based in Latin America, they drive digital disruption by partnering with U.S. companies on impactful projects.

• Support talent acquisition activities by coordinating interviews and screening resumes.
• Manage core HR tasks, including preparing HR documents and updating employee records.
• Support payroll and benefits administration by updating employee changes and managing deductions.

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Submit fully documented customer issues into a ticket management system
• Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
• Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle

They are a dynamic IT provider in North America. Long View is proud of their culture that allows people to live life to its fullest, creating an environment of collaboration, support, innovation, enthusiasm, inclusion and belonging.

• Support key employee life cycle processes including onboarding, data management, and offboarding.
• Prepare and maintain global HR documentation such as contracts, policies, and benefit enrollment.
• Administer benefits, assist with payroll preparation, and ensure data accuracy through audits.

G-P provides a SaaS-based Global Employment Platform that enables clients to expand into over 180 countries quickly and efficiently. They have a diverse, remote-first team and foster an innovative culture where every contribution is valued.

• Lead, coach, and grow the Global Help Desk team, including ownership of end-user support.
• Manage onboarding and offboarding operations, ensuring employees are provisioned and deprovisioned efficiently and securely.
• Oversee endpoint management practices, including laptop provisioning, asset tracking, patching, device compliance, and MDM administration.

Horizon3.ai is a cybersecurity company dedicated to enabling organizations to proactively find, fix, and verify exploitable attack vectors. They are a fusion of former U.S. Special Operations cyber operators, startup engineers & operators, and formerly frustrated cybersecurity practitioners.

• Troubleshoot technical issues across phone, email, and chat to ensure seamless candidate experiences.
• Navigate multiple software environments to identify root causes and resolve complex problems.
• Take full ownership of inquiries, driving process improvements and ensuring resolution.

Hirevue transforms how organizations discover, engage, and hire the best talent through its end-to-end hiring platform featuring video interviewing, assessments, and conversational AI. They have hosted over 70 million video interviews and 200 million chat-based candidate engagements for over 1200 customers worldwide, fostering a culture of innovation and ethical AI.