Source Job

• Serve as the first point of contact for end user support requests, triaging and resolving issues through Jira.
• Troubleshoot application access, functionality, and configuration issues for internal users.
• Assist with User Acceptance Testing (UAT) and contribute to the creation of user guides and training materials.

Oddball aims to improve daily lives by bringing quality software to the federal space. Our team is full of experienced professionals who enjoy creating scalable solutions and working with clients to solve problems in a rapidly growing environment.

• Serve as the first point of contact for IT support requests across phone, ticket, and chat channels.
• Triage incoming issues, gather diagnostic information, and resolve within Tier 1 scope where possible.
• Troubleshoot basic hardware, software, connectivity, and application issues across Windows, macOS, and Microsoft 365.

BetterWorld Technology provides outstanding products and customized solutions with unsurpassed service. They are dedicated to remaining calm under pressure and encouraging respectful dialogue.

• Provide timely technical support to end users via phone, email, and remote tools, ensuring fast resolution of hardware and software issues.
• Troubleshoot, diagnose, and resolve issues across Windows and Mac environments to minimize downtime.
• Manage IT ticketing queues by logging, tracking, escalating, and following up on support requests to ensure SLA compliance.

This role supports a partner company’s IT function, focusing on responsive technical support to end users. They are a growing organization with a collaborative, fast-paced environment and supportive IT leadership.

• Administer core IT systems including MDM, Google Workspace, and identity management with a focus on NIST and CMMC compliance.
• Lead IT projects from scoping through execution, such as SaaS tool rollouts and endpoint compliance initiatives.
• Provide Tier 2 and Tier 3 helpdesk support and manage endpoint lifecycle and user access workflows.

Defense Unicorns delivers secure software solutions for federal customers by streamlining software delivery. Their team consists of innovators, software engineers, and veterans with decades of experience in the federal market.

• Receive, analyze, and process requests through the service desk.
• Ensure SLA compliance for first response time and resolution time according to ticket priority.
• Creating and deactivating users in corporate systems.

BetterMe is a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. They build what makes people better and keep challenging themselves to inspire others. Over the past two years, the BetterMe team has doubled in size.

• Provide remote laptop and user support to our global team to troubleshoot system and network problems.
• Use Salesforce to log, update, and resolve support tickets in a timely manner.
• Collaborate with internal teams and 3rd party vendors to troubleshoot/resolve incidents.

Plative Inc. is committed to creating a diverse environment and is an equal opportunity employer. They value building trusted relationships and fostering openness and empathy in every interaction.

• Provide first-contact resolution for customer issues including encryption support, account lockouts, and account provisioning.
• Triage and escalate service requests to appropriate second or third-tier support teams while maintaining accurate records.
• Collaborate with teammates using approved platforms like MS Teams and Jira, and contribute to the knowledge base.

OHSU (Oregon Health & Science University) is a public academic health center dedicated to patient care, groundbreaking research, and training the next generation of healthcare professionals. As Portland's largest employer, it operates a system of hospitals and clinics across Oregon and Southwest Washington, fostering an inclusive and anti-racist culture.

• Serve as a resource for resolving escalated technical support cases, utilizing Zendesk automation and microservices expertise.
• Troubleshoot software issues involving APIs, containers, and cloud services, while collaborating with Engineering on bug prioritization.
• Analyze ticket trends and implement automated solutions to improve operational efficiency and customer satisfaction.

Blackpoint Cyber is a leading provider of cybersecurity threat hunting, detection and remediation technology. Founded by former NSA cyber operations experts and fueled by a recent $190m series C round, the company is in hyper-growth mode and committed to equality in employment.

• Troubleshoot complex software issues and escalate to engineering when needed.
• Communicate directly with customers via Zendesk and Zoom to drive resolution.
• Manage ticket severity and ensure SLA compliance while mentoring peers.

Legion Technologies delivers the industry’s most innovative workforce management platform, enabling businesses to maximize labor efficiency and employee engagement simultaneously. Our mission-driven team is remote, collaborative, and fast-paced, with a global presence.

• Provide first-line technical support to end-users via phone, email, and chat.
• Diagnose and resolve hardware, software, and network connectivity issues.
• Document and track incidents using ServiceNow, escalating complex issues as needed.

XTIUM builds IT solutions and provides a culture that empowers employees to achieve their best in a dynamic, fast-paced environment. The company is a global team of diverse professionals focused on excellence and continuous improvement, with a collaborative and accountable culture.

• Provide remote technical support to firm employees across the US, troubleshooting hardware, software, and network issues.
• Administer end-user workstations, manage network devices, and maintain records of repairs using ticketing systems like ZenDesk.
• Possess strong knowledge of Windows, Microsoft 365, LAN/WAN networking, and a CompTIA A+ certification is preferred.

Tyson & Mendes is a fast-growing civil defense law firm known for breaking the mold of traditional legal practice. The firm invests in its people with specialized training, clear leadership paths, and robust professional development, fostering a dynamic and diverse team.

• Deliver high-quality technical support and manage ticketing systems for B2B SaaS customers.
• Implement AI-driven support tools and analyze data to improve efficiency and customer experience.
• Resolve Tier 1 and Tier 2 tickets, track lifecycle, and ensure SLAs are met through cross-functional communication.

Humata Health creates frictionless prior authorization for providers and payers using AI and automation. It is a physician-led company backed by strategic healthcare investors, operating in a high-growth environment with a focus on innovation.

• Serve as a Level 3 escalation resource for complex, high-impact, recurring end-user issues and operations.
• Take ownership of major incidents, coordinating resolution efforts with Infrastructure and Application teams as needed.
• Identify recurring support issues, process gaps, and service risks, then recommend improvements that reduce repeat work and strengthen the user experience.

The NYC Department of Buildings ensures the safe and lawful use of buildings and properties by enforcing the NYC Construction Codes, Energy Code and Zoning Resolution. As an employer, the department is committed to improving performance and developing procedures that are streamlined, understandable, and transparent.

• Engage with customers to provide technical assistance, troubleshooting, and best-practice guidance.
• Diagnose, reproduce, and resolve issues related to agent connectivity, device enrollment, patch deployment, software installation.
• Collaborate cross-functionally with Engineering, Customer Success, Professional Services, and Product teams to resolve customer issues.

Automox is a cloud-native IT operations platform for modern organizations, helping to keep every endpoint automatically configured, patched, and secured – anywhere in the world. They are trusted by more than 2,500 leading companies and MSPs worldwide.

• Provide friendly, high-quality support across phone, chat, email, and web while troubleshooting technical, product, and service issues aiming for first-call resolution.
• Navigate multiple systems to research and resolve complex concerns, accurately document interactions in a ticketing system, and manage high-volume interactions.
• Escalate issues when needed to ensure timely resolution in a fast-paced, remote environment.

Encoura empowers students and institutions to create meaningful connections for informed decisions. Since 1972, the company has evolved to span enrollment, research, marketing, student success, and advancement, serving millions of high school students and educators nationwide.

• Provide remote technical support to End Users.
• Manage requests and incidents received via phone, email, and ITSM tools.
• Log, categorize, diagnose, and resolve support tickets.

Inetum is a European leader in digital services. Its 28,000 consultants and specialists strive to make a digital impact for businesses, public sector entities and society. The company is present in 19 countries and generated sales of 2.5 billion euros in 2023.

• Provide prompt and courteous support to internal users, resolving complex issues and documenting root causes.
• Use CLI and system logs to diagnose issues, performing HTTP/DNS/network checks.
• Maintain SOPs and knowledge articles to reduce resolution times and re-opens.

Equip is a virtual eating disorder treatment program that aims to make effective treatment accessible to everyone. They offer dedicated care teams and are partnered with major health insurance plans, operating in all 50 states.

• Provide remote IT support across locations and time zones.
• Own the full ticket lifecycle - log, categorize, prioritize, troubleshoot, resolve, escalate, follow up, and close with clear notes.
• Create and maintain internal IT documentation, guides, and KB articles.

INFUSE is committed to complying with applicable data privacy and security laws and regulations. They aim to give every candidate a fair and detailed assessment.

• Become a platform expert, deeply understanding the Submittable platform, diverse customer use cases, and internal processes.
• Provide empathetic, real-time support via calls, chats, and emails, solving technical and billing issues while maintaining high customer satisfaction.
• Proactively guide users with best practices, maintain help resources, and bridge feedback to the Product team to improve the platform.

Submittable transforms how organizations create social impact through a platform that empowers mission-driven groups. In 2024, the company helped run 30,000 programs and distributed over $10 billion in funding, with a culture focused on innovation, collaboration, and growth.

• Providing remote IT support and ensuring clients receive top-notch technical assistance.
• Handling a range of tasks, from system updates to hands-on troubleshooting.
• Playing a critical role in maintaining our high standards of IT service.

Intelligent Technical Solutions is a dynamic and growing company. They value a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset.