Support Specialist, ESD
Benefits
Unlimited PTO
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Job Responsibilities:
- Provide customer end user technical support via phone, email, chat, and self-service portals.
- Diagnose and resolve customer issues with desktops, laptops, printers, peripherals, and common software applications.
- Assist end users with password resets, account unlocks, and access requests.
Job Qualifications:
- 2+ years of service desk experience in an MSP environment.
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving skills.
Compensation and Benefits:
- Salary range: $20/hr - $24/hr.
- Competitive benefits package including Medical, Dental, FSA, 401(k), and Flexible Paid Time Off.
XTIUM
XTIUM builds IT solutions and provides a culture that empowers employees to achieve their best in a dynamic, fast-paced environment. The company is a global team of diverse professionals focused on excellence and continuous improvement, with a collaborative and accountable culture.