Junior Engineer - Tier 1 Helpdesk Support

Responsibilities:

• Serve as the primary point of contact for Tier 1 end-user support across the platform environment, triaging issues and resolving or escalating as appropriate.
• Handle user permissions and access requests for mission applications.
• Troubleshoot device usage issues and general application access problems.

Requirements:

• Experience in an IT help desk, system administration, or IT operations role.
• Familiarity with ticketing systems such as JIRA Service Management or similar.
• US citizenship required; must be eligible for CUI access.

Benefits:

• Health: Medical/Dental/Vision Premiums are 100% Company Paid.
• Financial: 401k Retirement Plan and Company Stock Options.
• Leave: Flexible Time Off plus all Federal Holidays, one week for Thanksgiving, and two weeks for Christmas and New Year’s.