Source Job

• Respond to and resolve support tickets covering workstation incidents and service requests, for users across multiple global locations.

Locaria is a multilingual marketing and linguistic services agency that operates across more than 90 global markets. They blend insights, data, talent and technology to take global content further for ambitious brands.

• Provide Tier 2/3 support across hardware, SaaS apps, identity systems, and collaboration tools
• Improve onboarding/offboarding workflows and automate where possible
• Create and maintain documentation and internal knowledge bases

Handshake was founded with the belief that everyone deserves a path to a great career. Today, they power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions and have grown from $0 to ~$1B run rate.

• Serve as the first point of contact for IT support requests across phone, ticket, and chat channels.
• Triage incoming issues, gather diagnostic information, and resolve within Tier 1 scope where possible.
• Troubleshoot basic hardware, software, connectivity, and application issues across Windows, macOS, and Microsoft 365.

BetterWorld Technology provides outstanding products and customized solutions with unsurpassed service. They are dedicated to remaining calm under pressure and encouraging respectful dialogue.

• Lead, coach, and grow the Global Help Desk team, including ownership of end-user support.
• Manage onboarding and offboarding operations, ensuring employees are provisioned and deprovisioned efficiently and securely.
• Oversee endpoint management practices, including laptop provisioning, asset tracking, patching, device compliance, and MDM administration.

Horizon3.ai is a cybersecurity company dedicated to enabling organizations to proactively find, fix, and verify exploitable attack vectors. They are a fusion of former U.S. Special Operations cyber operators, startup engineers & operators, and formerly frustrated cybersecurity practitioners.

• Provide in-person support and troubleshoot Windows and macOS devices, Microsoft 365 applications, and peripherals.
• Deliver a professional face-to-face support experience, setting expectations and providing timely updates.
• Prepare, build, and deploy laptops, coordinate user setup, and manage the lifecycle of devices.

Fastmarkets is a price-reporting agency and information provider for global commodities. They have more than 700 employees spread across global locations and are built on trust and deep market knowledge.

• Provide Tier 1–2 support for employees across macOS devices and SaaS applications, troubleshooting access and device issues.
• Manage user lifecycle, identity, and access management using tools like JumpCloud and Google Workspace.
• Own hardware procurement, SaaS application administration, and document processes to ensure operational excellence and security.

Eleos Health is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization to support clinicians. It is a startup with a team of amazing people sharing a vision to positively impact mental health and well-being.

• Receive, analyze, and process requests through the service desk.
• Ensure SLA compliance for first response time and resolution time according to ticket priority.
• Creating and deactivating users in corporate systems.

BetterMe is a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. They build what makes people better and keep challenging themselves to inspire others. Over the past two years, the BetterMe team has doubled in size.

• Provide technical support for hardware, software, systems access, and collaboration tools.
• Troubleshoot and resolve escalated IT issues related to laptops, operating systems and SaaS platforms.
• Manage onboarding and offboarding processes, including device provisioning, account setup, and permissions.

INNERGY is transforming the woodworking industry with cloud based ERP software designed exclusively for custom manufacturers, helping businesses operate smarter and more efficiently. As of 2016, they are a globally distributed team of 200+ professionals valuing collaboration, creativity, and ownership.

• Provides daily leadership, coaching, and performance management for two IT Support Engineers.
• Manages the IT support queue, prioritizing and assigning requests to meet SLA commitments.
• Acts as a senior escalation point for complex or critical IT support incidents.

FiscalNote is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action. The company has 880 employees, and they value diversity and are committed to equal opportunities and creating an inclusive environment for all employees.

• Engage with customers to provide technical assistance, troubleshooting, and best-practice guidance.
• Diagnose, reproduce, and resolve issues related to agent connectivity, device enrollment, patch deployment, software installation.
• Collaborate cross-functionally with Engineering, Customer Success, Professional Services, and Product teams to resolve customer issues.

Automox is a cloud-native IT operations platform for modern organizations, helping to keep every endpoint automatically configured, patched, and secured – anywhere in the world. They are trusted by more than 2,500 leading companies and MSPs worldwide.

• Deliver assigned operational and project commitments to clients, utilizing the entire client team as necessary.
• Manage the integrity and security of clients’ data, servers, devices, and software, including systems like Active Directory, Office 365, and remote access solutions.
• Provide exceptional client support, escalate issues appropriately, and maintain accurate documentation and timekeeping.

Resultant is an outcomes-focused consulting firm that helps clients use technology as a strategic asset and leverage data for better decision-making. With over 350 employees operating remotely and from offices across the United States, the company fosters a collaborative, client-partnered culture where teams solve complex challenges together.

• Own and improve endpoint management for secure provisioning and compliance.
• Implement endpoint security controls, reducing risk and ensuring audit readiness.
• Function as escalation for complex endpoint incidents, driving root cause analysis.

Relativity is a company that addresses big data challenges in the legal tech industry. It values its employees and strives to provide a great opportunity for growth.

• Provide remote IT support across locations and time zones.
• Own the full ticket lifecycle - log, categorize, prioritize, troubleshoot, resolve, escalate, follow up, and close with clear notes.
• Create and maintain internal IT documentation, guides, and KB articles.

INFUSE is committed to complying with applicable data privacy and security laws and regulations. They aim to give every candidate a fair and detailed assessment.

• Providing remote IT support and ensuring clients receive top-notch technical assistance.
• Handling a range of tasks, from system updates to hands-on troubleshooting.
• Playing a critical role in maintaining our high standards of IT service.

Intelligent Technical Solutions is a dynamic and growing company. They value a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset.