Own The Employee IT Experience:

Provide Tier 2/3 support across hardware, SaaS apps, identity systems, and collaboration tools
Serve as an escalation point for complex or high-impact issues
Ensure fast, thoughtful resolution of tickets with a strong customer experience mindset

Build & Scale Systems:

Improve onboarding/offboarding workflows and automate where possible
Manage identity and access
Administer endpoint management

Drive Process & Security Improvements:

Create and maintain documentation and internal knowledge bases
Partner with Security on device compliance, access controls, and audits
Help implement new tools and systems as the company grows

Handshake

Handshake was founded with the belief that everyone deserves a path to a great career. Today, they power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions and have grown from $0 to ~$1B run rate.

Apply for This Position