What You’ll Do:
- Lead, coach, and grow the Global Help Desk team.
- Set priorities and operating rhythms for the team.
- Serve as a hands-on leader for the help desk function.
As a Manager, You Will Be Responsible For:
- Recruiting and onboarding talented individuals.
- Mentoring, coaching, equipping, and developing your team.
- Recognizing and retaining high performers.
What You’ll Bring:
- Strong experience in IT support, help desk operations, or end-user services.
- Deep understanding of endpoint support and identity and access administration.
- Experience leading or mentoring IT support professionals.
Required Tech Stack Experience:
- Okta
- MDM platforms
- Ticketing/help desk systems
Horizon3.ai
Horizon3.ai is a cybersecurity company dedicated to enabling organizations to proactively find, fix, and verify exploitable attack vectors. They are a fusion of former U.S. Special Operations cyber operators, startup engineers & operators, and formerly frustrated cybersecurity practitioners.