Provide technical support for hardware, software, systems access, and collaboration tools.
Troubleshoot and resolve escalated IT issues related to laptops, operating systems and SaaS platforms.
Manage onboarding and offboarding processes, including device provisioning, account setup, and permissions.
INNERGY is transforming the woodworking industry with cloud based ERP software designed exclusively for custom manufacturers, helping businesses operate smarter and more efficiently. As of 2016, they are a globally distributed team of 200+ professionals valuing collaboration, creativity, and ownership.
Provide Tier 1–2 support for employees across macOS devices and SaaS applications, troubleshooting access and device issues.
Manage user lifecycle, identity, and access management using tools like JumpCloud and Google Workspace.
Own hardware procurement, SaaS application administration, and document processes to ensure operational excellence and security.
Eleos Health is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization to support clinicians. It is a startup with a team of amazing people sharing a vision to positively impact mental health and well-being.
Own the employee technology experience end to end in a primarily Mac environment.
Manage the full MacBook fleet: procurement, provisioning, and decommissioning.
Administer Okta and identity lifecycle: provisioning, MFA, and SSO integrations.
Raya enriches lives by fostering relationships through quality, in person interactions. This is their first dedicated IT team member, it seems they have a collaborative culture.
Receive, analyze, and process requests through the service desk.
Ensure SLA compliance for first response time and resolution time according to ticket priority.
Creating and deactivating users in corporate systems.
BetterMe is a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. They build what makes people better and keep challenging themselves to inspire others. Over the past two years, the BetterMe team has doubled in size.
Serve as a Level 3 escalation resource for complex, high-impact, recurring end-user issues and operations.
Take ownership of major incidents, coordinating resolution efforts with Infrastructure and Application teams as needed.
Identify recurring support issues, process gaps, and service risks, then recommend improvements that reduce repeat work and strengthen the user experience.
The NYC Department of Buildings ensures the safe and lawful use of buildings and properties by enforcing the NYC Construction Codes, Energy Code and Zoning Resolution. As an employer, the department is committed to improving performance and developing procedures that are streamlined, understandable, and transparent.
Provide day-to-day IT support for employees across hardware, software, accounts, and access-related issues
Assist with employee onboarding and offboarding, including laptop setup, account provisioning, and equipment management
Troubleshoot basic network, system, printer, conferencing, and office technology issues
CertiK is a Web3 security company focused on securing blockchain protocols, smart contracts, and decentralized applications through security research. Founded in 2017 and headquartered in New York City, CertiK supports thousands of enterprise clients and Web3 projects globally.
Ensure clinicians, operators, and product teammates have the tools, devices, and access they need.
Manage help desk queue, lead the IT side of new-hire onboarding, configure and maintain laptops, administer SaaS platforms.
Support infrastructure and compliance initiatives, uphold HIPAA-aligned operational practices, maintain documentation and asset records.
Early Medical is a virtual (telemedicine) practice specializing in longevity and healthspan optimization, part of a broader ecosystem of ventures driven by Peter Attia. We are a fully remote company, spanning the U.S., united by a commitment to pushing the boundaries of what’s possible in health and longevity. We are obsessed with excellence.
Own IT help desk end-to-end, including equipment provisioning and break-fix.
Manage and mature the productivity stack, such as Google Workspace and Slack.
Ship an IT strategy and capability roadmap within your first 90 days.
Chainguard is the trusted source for open source, delivering hardened, secure, and production-ready builds of open source software. They help organizations build faster, stay compliant, and eliminate risk with backing from leading investors and a team of 200+ people.
Lead, coach, and grow the Global Help Desk team, including ownership of end-user support.
Manage onboarding and offboarding operations, ensuring employees are provisioned and deprovisioned efficiently and securely.
Oversee endpoint management practices, including laptop provisioning, asset tracking, patching, device compliance, and MDM administration.
Horizon3.ai is a cybersecurity company dedicated to enabling organizations to proactively find, fix, and verify exploitable attack vectors. They are a fusion of former U.S. Special Operations cyber operators, startup engineers & operators, and formerly frustrated cybersecurity practitioners.
Improve Ophelia's IT systems by focusing on seamless integration, automation, and security to elevate our employee experience.
Develop plans and execute our IT strategy, ensuring the highest quality standards across all projects, and communicating clearly and proactively to bring stakeholders along with you.
Manage our IT MSP towards constant improvement.
Ophelia is a healthcare startup that provides FDA-approved medication and clinical care through a telehealth platform to individuals with OUD. They are a team of physicians, scientists, entrepreneurs, researchers and White House advisors, backed by leading technology and healthcare investors working to re-imagine and re-build OUD treatment in America.
Serve as the primary point of contact for internal IT support, managing hardware, software, and account access issues across Mac and Windows environments.
Troubleshoot and optimize core tools like Google Workspace, Microsoft 365, Slack, and Okta while leading the employee onboarding and offboarding process.
Manage the ITSM queue with a focus on timely resolution, document solutions, and support conference room A/V technology to ensure productive hybrid meetings.
Hirevue is a hiring platform that transforms how organizations discover, engage, and hire talent using video interviewing, assessments, and conversational AI. With over 70 million video interviews conducted and a culture centered on core values like 'Hero for our Customers' and 'Enjoy the Journey', it serves over 1200 global customers.
Provide prompt and courteous support to internal users, resolving complex issues and documenting root causes.
Use CLI and system logs to diagnose issues, performing HTTP/DNS/network checks.
Maintain SOPs and knowledge articles to reduce resolution times and re-opens.
Equip is a virtual eating disorder treatment program that aims to make effective treatment accessible to everyone. They offer dedicated care teams and are partnered with major health insurance plans, operating in all 50 states.
Serve as the top-tier technical expert to resolve complex issues across endpoints, identity, networks, and core business applications, documenting root causes and scalable solutions.
Maintain strong security and compliance across all IT workflows, applying data security principles (e.g., MFA, least-privilege access) and ensuring all records (tickets, assets, changes) are audit-ready.
Mentor junior team members, providing guidance and stepping in to handle frontline support during high-volume periods.
Equip is a virtual eating disorder treatment program that aims to ensure everyone with an eating disorder can access effective treatment. Founded in 2019, Equip has a highly-engaged, passionate, and diverse culture, operating in all 50 states and partnering with most major health insurance plans.
Design, deploy, and maintain business-critical corporate systems and SaaS platforms.
Build and configure AI-driven workflows and automations using tools like ChatGPT and custom development.
Partner with Security and IT Operations to enforce policies and compliance across corporate systems.
Vanta is a trust management platform that helps businesses monitor and prove their security continuously. It offers a collaborative, inclusive culture with a talented team spread across offices in multiple countries.
Design, build, and maintain SOX control automation that reduces manual work for IT and control owners.
Build API-driven integrations across our SaaS and infrastructure stack – Okta, Google Workspace, GitHub, AWS, and Atlassian.
Extend our RBAC and access governance tooling, with a focus on automated provisioning, deprovisioning, and entitlement reviews.
Life360's mission is to keep people close to the ones they love with a range of services. Life360 has more than 500 (and growing!) remote-first employees and is a remote-first company.
Respond to day-to-day support tickets from end-users and client admins
Investigate and reproduce bugs; escalate to Engineering with clean, actionable diagnoses
Execute client data migrations and configuration changes
Commuty is a Belgian scale-up founded 11 years ago with the powerful will to make a difference and address environmental challenges of our society. At Commuty, they help companies improve how their employees commute, park, and charge — tackling one of today’s real-world problems: mobility.
Respond to and resolve support tickets covering workstation incidents and service requests, for users across multiple global locations.
Locaria is a multilingual marketing and linguistic services agency that operates across more than 90 global markets. They blend insights, data, talent and technology to take global content further for ambitious brands.
Provide remote laptop and user support to our global team to troubleshoot system and network problems.
Use Salesforce to log, update, and resolve support tickets in a timely manner.
Collaborate with internal teams and 3rd party vendors to troubleshoot/resolve incidents.
Plative Inc. is committed to creating a diverse environment and is an equal opportunity employer. They value building trusted relationships and fostering openness and empathy in every interaction.
Provide remote IT support across locations and time zones.
Own the full ticket lifecycle - log, categorize, prioritize, troubleshoot, resolve, escalate, follow up, and close with clear notes.
Create and maintain internal IT documentation, guides, and KB articles.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. They aim to give every candidate a fair and detailed assessment.