About The Role:

Improve Ophelia's IT systems by focusing on seamless integration, automation, and security to elevate our employee experience.
Balance hands-on execution with full ownership of IT improvement projects.
Oversee and collaborate with the MSP (managed service provider) for IT issues, serving as the escalation point for Level 3 issues.

Responsibilities:

End-to-end ownership of IT projects, emphasizing security and systems integration of third-party SaaS platforms.
Receive and manage Level 3 IT helpdesk escalations and partner with the IT managed services provider.
Collaborate cross-functionally in both sourcing new ideas and implementing improvements.

Skills & Competencies:

5+ years experience in IT systems engineering, ideally at a growth stage company.
Experience with SCIM, SAML, and security systems; ITSM, IdP/IAM, MDM; and IT automation and reporting.
Ability to own complex projects, working with technical and non-technical stakeholders.

Our Benefits:

Competitive medical, vision, and health insurance plans.
Start with 20 days of PTO, increasing with tenure.
Work From Home Stipend and 401k Contribution Platform.

Ophelia

Ophelia is a healthcare startup that provides FDA-approved medication and clinical care through a telehealth platform to individuals with OUD. They are a team of physicians, scientists, entrepreneurs, researchers and White House advisors, backed by leading technology and healthcare investors working to re-imagine and re-build OUD treatment in America.

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