Senior IT Analyst

Responsibilities:

• Serve as the top-tier technical expert to resolve complex issues across endpoints, identity, networks, and core business applications.
• Maintain strong security and compliance across all IT workflows, applying data security principles.
• Mentor junior team members, providing guidance and stepping in to handle frontline support during high-volume periods.

Qualifications:

• 5–8+ years of experience in IT support, IT operations, or service desk leadership within a SaaS/cloud-first environment.
• Proven leadership skills including mentoring junior staff and cross-functional partnership experience.
• Strong technical diagnostic skills with a hypothesis-driven approach, capable of isolating issues across client, network, authentication, service, and data layers.

Benefits:

• Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays.
• Competitive Medical, Dental, Vision, Life, and AD&D insurance.
• $50/month stipend added directly to an employee’s paycheck to cover home internet expenses.