In This Role You Will:
- Own the employee technology experience end to end in a primarily Mac environment, fixing problems and eliminating the conditions that cause them.
- Manage the full MacBook fleet: procurement, provisioning, inventory, hardware refresh, and decommissioning
- Run seamless onboarding and offboarding: automated workflows that get new hires fully configured on day one and cleanly deprovision departing employees
Qualifications:
- 4–6 years of IT experience at a technology company, with a service-oriented mindset. You measure success by how unblocked your colleagues are.
- Hands-on MDM experience managing a MacOS fleet (Kandji, FleetDM, or similar), including Apple Business Manager and zero-touch provisioning
- Experience running a ticketing system (Zendesk, Jira Service Management, or similar)
Raya
Raya enriches lives by fostering relationships through quality, in person interactions. This is their first dedicated IT team member, it seems they have a collaborative culture.