This role focuses on internal IT requests from colleagues, participating in IT projects in collaboration with teams globally, as Ideals scales. The Service Desk Specialist will provide remote technical support, maintain service health, manage cloud server lifecycle, administer cloud services, and handle hardware-related tasks.

As a Level 4 Support Engineer for DDN Infinia, you’ll be the final escalation point for the most complex and critical issues affecting enterprise and hyperscale environments. This hands-on role is ideal for a deep technical expert who thrives under pressure and has a passion for solving distributed system challenges at scale. You’ll collaborate with Engineering, Product Management, and Field teams.

Provide technical support for employees, acting as an internal customer advocate; take ownership of new cases via telephone, email, and web, ensuring they are handled according to SLA. You'll also contribute to knowledge base articles, draft technical notices, and prioritize tasks.

Provide fast and reliable support and service for our internal teams based in Vancouver, Toronto, Berlin, and remotely. You will be responsible for providing technical support to our internal teams. You will demonstrate strong communication skills, service excellence, and the ability to troubleshoot technical problems quickly and effectively.

The Solutions Architect role will guide Keyfactor’s enterprise customers through implementing and integrating Keyfactor’s solutions into their infrastructure and applications; involving working directly with customers to install the software components and troubleshoot issues when they arise. This role will work with other stakeholders in the business to provide input into the product’s strategic roadmap.

As a Support Engineer II, you'll address support requests, debug Web3 requests, and translate customer issues into actionable items for the developer team. You'll be crucial in debugging customer issues and collaborate to achieve high-quality customer experience, requiring a self-starter with strong communication and ownership skills.

The Senior Technical Support Engineer (Senior TSE) diagnoses, troubleshoots, and resolves complex technical issues related to hardware, software, and cloud-based systems. This role is a key escalation point for Tier 1 and Tier 2 support teams, providing in-depth analysis, mentoring junior engineers, and improving support processes.

The company is looking for an IT Systems Engineer to help maintain, support, and enhance their IT infrastructure, assisting with system administration, troubleshooting technical issues, and supporting various IT projects; the ideal candidate will be detail-oriented and eager to learn in a fast-paced environment.