Troubleshoot and solve customer technical issues on the Wiz platform using collaboration and transparency.
Identify escalations and manage incident requests with engineering teams while creating scalable support solutions.
Participate in on-call rotation for after-hours, holiday, and weekend support coverage.
Wiz secures cloud and AI applications by connecting code, cloud, and runtime in a single platform. Trusted by over 65% of the Fortune 100 and powered by Google, it's one of the fastest-growing startups with a culture that values world-class talent.
Monitor production and SaaS environments, respond to alerts, and proactively investigate potential issues.
Execute deployments and CI/CD workflows, troubleshoot failed workloads, and perform remediation procedures.
Own operational requests, participate in incident response, and improve automation, monitoring, and documentation.
RapidFort helps organisations secure their software supply chains, reduce software vulnerabilities, and minimise the attack surface of containerised applications. They are a cybersecurity company focused on container security and operate with a globally distributed team.
Troubleshoot complex production issues across infrastructure, application, database, network, container, and cloud layers.
Lead incident management and root cause analysis to develop sustainable solutions that prevent recurrence.
Automate repetitive work with Bash, Python, and JavaScript; maintain systems using Ansible, Puppet, and Kubernetes.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter with AI, data, and workflows. The company is building an AI-native culture where technology and talent are unstoppable together, freeing people from busywork.
Provide technical support to GitLab’s largest Self-managed, Dedicated, and GitLab.com customers.
Troubleshoot complex issues with Zendesk, logs, and Linux utilities like strace.
Collaborate with internal teams to drive bug fixes and create support content.
GitLab is the intelligent orchestration platform for DevSecOps, helping organizations increase developer productivity, improve operational efficiency, and reduce security and compliance risk. Trusted by more than 50 million registered users and over half of the Fortune 100, GitLab fosters a high-performance culture driven by values, transparency, and continuous knowledge exchange.
Own first response and resolution for issues across Kubernetes clusters, GitLab and CI runners, VMs, standalone systems, and demo environments.
Convert recurring issues into automation, alerts, and runbooks so repeat incidents decline.
Perform routine operational work, including upgrades, patching, certificate renewals, and capacity checks.
d-Matrix is focused on unleashing the potential of generative AI to power the transformation of technology. The culture is one of respect, collaboration, and humility, with an inclusive team that values direct communication and execution.
Provide clear, timely support via email, phone, chat, and video calls for customer issues.
Manage Level 1 tickets, resolving what you can and escalating complex issues to Level 2.
Document new issues and simplify technical jargon to help customers resolve problems independently.
RunPod is the AI Developer Cloud, used by over one million developers to build, train, and deploy AI. We are a small, remote-first team that moves fast and values ownership and urgency.
Monitor all IT applications and coordinate incident resolution on a 24x7x365 team.
Manage monitoring tools, create runbooks, and ensure SLAs for maintenance notifications.
Support CI/CD pipelines, SSL/TLS certificates, and security vulnerability patching.
Experian is a global data and technology company powering opportunities across markets like financial services, healthcare, and automotive. We have an amazing team of 25,200 people in 32 countries with a people-first, inclusive culture.
Install and upgrade HealthEdge applications across private cloud, AWS, and customer-hosted instances.
Use agile deployment methodologies and automation tools to manage SaaS-hosted environments.
Troubleshoot issues collaboratively and communicate with senior management on high-visibility assignments.
HealthEdge provides a digital foundation for healthcare payers with integrated solutions including claims administration, business intelligence, and integration capabilities. The company is committed to an inclusive workplace and building diverse teams.
Collaborate with engineering, infrastructure, security, and operations teams to maintain reliable, scalable services.
Automate operational tasks, strengthen monitoring and observability, and manage production incidents.
Apply SRE principles and support a global B2B platform on a remote night-shift schedule.
A global B2B technology platform serving merchants and retailers worldwide. The company fosters a collaborative, fast-paced environment focused on reliability and continuous improvement.
Provide 24/7 operational support for Linux, Windows, and cloud-based infrastructure.
Monitor system integrity, perform backups, resolve incidents, and maintain documentation.
Administer cloud platforms, virtualization, and automation using scripting tools.
Miratech is a global IT services and consulting company that supports digital transformation for large enterprises. It retains nearly 1,000 full-time professionals across 25+ countries with a culture of Relentless Performance.
Serve as the first point of contact for on-prem customer issues, triaging and resolving infrastructure and platform support requests.
Monitor customer platform health using existing observability tools and investigate Kubernetes-based deployments to identify root causes.
Document common issues and resolutions to build out internal runbooks and knowledge base.
Arize AI is the leading AI & Agent Engineering observability and evaluation platform, empowering AI engineers to ship high-performing, reliable agents and applications. The company serves over 150 leading enterprises and Fortune 500 companies, including Booking.com, Uber, Siemens, and PepsiCo, and fosters a dynamic, autonomous culture.
Providing 3rd level application support for a mobile communication platform for corporate IoT devices
Analysing API related issues and executing SQL fixes through CI/CD pipelines
Managing assigned tickets and organizing virtual meetings with other departments and SW vendors
Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group, providing IT and telecommunications services to large corporate customers across Europe. With over 5,300 employees in Hungary, the company is recognized as the country's most attractive employer and fosters a culture of innovation and continuous development.
Own the day-to-day operation of a monitoring platform, including dashboards and alerts.
Proactively analyze logs, traces, and metrics to detect failures and drive resolution.
Define and measure SLIs, improve reliability, and automate operational tasks.
CI&T helps large enterprises transform AI potential into real business impact with AI deployment and tech-integrated solutions. With 30 years of experience and 8,000 employees across 25 countries, we collaborate to build solutions with real impact.
Support foundational tasks that ensure scalability, availability, and efficiency of cloud and distributed systems.
Collaborate with Senior SREs to diagnose, resolve, and prevent production incidents.
Automate operational tasks and manage configurations using scripting and Infrastructure as Code tools.
OLX builds marketplace ecosystems for buying and selling cars, homes, jobs, and secondhand goods. Backed by Prosus, it's a multicultural team of 50+ nationalities across 7 markets, known for a fast-moving, trust-driven culture.
Provide relief and sustainable resolution to issues within the ServiceNow infrastructure.
Use software development, systems engineering, and networking expertise to prevent repeatable issues.
Drive monitoring, automation, and reliability initiatives to reduce incidents and improve performance.
ServiceNow is an AI control tower for business reinvention, bringing together AI, data, and workflows to help organizations work smarter. They serve 85% of the Fortune 500 and foster an AI-native culture where technology and talent are unstoppable together.
Lead incident response and ensure reliability of AWS-based production environments.
Manage Kubernetes clusters, PostgreSQL, and Linux systems with advanced troubleshooting.
Develop runbooks, conduct post-incident reviews, and drive preventive actions.
Jobgether is an AI-powered job matching platform that connects candidates with relevant opportunities. The hiring partner is a remote-first technology company focused on cloud infrastructure reliability, offering a fully remote work environment and Brazilian CLT contracts.
Maintain availability, automate release/deploy, and monitor trading platforms for global markets.
Work closely with developers to design and implement infrastructure features.
Configure bare metal, cloud servers, CI/CD pipelines, and monitoring systems.
Devexperts is a software consulting and development company for the financial industry, solving complex technological challenges for major financial institutions. The company fosters self-improvement and out-of-the-box ideas, with teams collaborating to create next-generation financial software.
Support and maintain AWS-based CCaaS and contact center environments to ensure high availability and reliability.
Monitor, troubleshoot, and resolve production issues using observability tools such as Splunk and Zabbix.
Collaborate with developers and platform owners to enforce logging standards, monitoring best practices, and root cause analysis.
Miratech is a global IT services and consulting company that helps enterprises and start-ups innovate and transform digitally. With nearly 1,000 professionals across 25 countries, it maintains a values-driven culture of 'Relentless Performance' and a 99% project success rate.
Collaborate with U.S. government agencies and public sector customers to resolve complex GitLab issues in secure, air-gapped environments.
Perform deep technical investigations using Linux tooling and GitLab internals, tracing issues across infrastructure, application, and code paths.
Create clear documentation, build internal support tools, and participate in on-call rotations for compliance-focused deployments.
GitLab is the intelligent orchestration platform for DevSecOps, helping organizations increase developer productivity and accelerate digital transformation. Trusted by more than 50 million users and over 50% of the Fortune 100, GitLab fosters a high-performance, inclusive culture driven by values and continuous knowledge exchange.
Handle customer and internal user requests via chat, email, and occasionally phone in English.
Conduct technical diagnostics to resolve issues, escalate complex cases, and ensure timely solutions.
Identify patterns in technical issues and share knowledge to improve overall support capabilities.
Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences for businesses worldwide. With 550+ professionals and 210+ edge locations, the company fosters a collaborative, global culture focused on innovation and customer success.