Own the most challenging customer technical problems with deep-dive troubleshooting and analysis.
Act as the customer's advocate to ensure their issues influence product and engineering roadmaps.
Author technical content and lead internal tooling development with a strong AI focus.
Wiz provides an AI-powered cloud and application security platform that connects code, cloud, and runtime. Trusted by over 65% of the Fortune 100, the company values world-class talent and fosters a creative, high-impact culture.
Serve as the first point of contact for on-prem customer issues, triaging and resolving infrastructure and platform support requests.
Monitor customer platform health using existing observability tools and investigate Kubernetes-based deployments to identify root causes.
Document common issues and resolutions to build out internal runbooks and knowledge base.
Arize AI is the leading AI & Agent Engineering observability and evaluation platform, empowering AI engineers to ship high-performing, reliable agents and applications. The company serves over 150 leading enterprises and Fortune 500 companies, including Booking.com, Uber, Siemens, and PepsiCo, and fosters a dynamic, autonomous culture.
Triage and resolve complex customer issues involving Chainguard Images using Docker, Kubernetes, GitHub, Helm, and Terraform.
Escalate to Engineering when needed, keep customers and SLAs happy, and communicate clearly across technical and non-technical audiences.
Document issues, guide customers to resolution, and participate in on-call rotation for after-hours and weekend support.
Chainguard is the trusted source for open source, delivering hardened, secure, and production-ready builds of open source software to help organizations build faster, stay compliant, and eliminate risk. The company is venture-backed by leading investors and serves Fortune 500 enterprises and global industry leaders, with a remote-first culture focused on customer obsession and serious work.
Provide end-to-end technical support across Slack, in-app chat, and email for Federal customers.
Troubleshoot complex issues in Tines Cloud and self-hosted deployments, including APIs, IAM, containers, and databases.
Act as the Voice of the Customer by reporting bugs and product feedback to Engineering and Product teams.
Tines is an intelligent workflow company that helps IT and security teams build automations and agentic workflows for customers including Canva, Reddit, SAP, and Coinbase. The company values Simplicity, Speed, and Soundness and fosters a culture of curiosity, growth, and integrity.
Serve as the primary contact for customer support requests via email, chat, phone, and ticketing while documenting each case thoroughly.
Triage and resolve common issues in OT environments with AI tools and documented solutions, escalating complex cases to Tier 2/3 while retaining ownership.
Participate in weekend on-call rotation and contribute to the knowledge base using KCS practices.
Dragos is a global leader in operational technology (OT) cybersecurity, protecting critical infrastructure like power and water systems by combining technology, threat intelligence, and expert services. The company is a remote-first, mission-driven team across North America, Europe, the Middle East, and APAC, built on authenticity, transparency, and trust.
Provide technical support for complex infrastructure and platform issues across multiple channels.
Troubleshoot SaaS and self-hosted deployments, including IaC, Rego policies, networking, and TLS.
Collaborate with Product and Engineering teams to improve documentation and customer experience.
The company develops modern infrastructure orchestration technologies that help engineering teams manage cloud, Infrastructure as Code, and secure workflows. It maintains a remote-first, collaborative culture with an international team.
Provide hands-on technical support and troubleshooting for cloud workloads across AWS, Azure, and GCP, including incident response and root-cause analysis.
Manage Linux-based systems, containers, CI/CD pipelines, and automation using tools like Docker, Kubernetes, Python, and GitLab.
Engage directly with customers to ensure reliable, secure, and scalable cloud operations, supporting migrations and performance optimization.
The company delivers managed cloud infrastructure and support services across AWS, Azure, and Google Cloud Platform for enterprise clients. It is a distributed, remote-first organization with a collaborative, learning-focused culture.
Troubleshoot and resolve complex technical customer issues across our product suite, collaborating with cross-functional teams.
Act as a customer advocate by handling installation, configuration, and data exploration requests with genuine empathy.
Partner with software engineering to resolve advanced issues and share customer feedback with product organization.
New Relic builds an intelligent observability platform that gives companies insight into their complex systems in an AI-first world. It is a global team with a culture that values diversity, inclusion, and authenticity.
Deliver top-tier customer support and become an expert in Docker technologies, resolving complex platform-level issues.
Engage with enterprise customers and cross-functional teams to drive resolution and feed insights back into support.
Create best-in-class help content, participate in on-call rotations, and leverage AI tools responsibly.
ServiceRocket is a global tech-enabled services company headquartered in Palo Alto, California, focused on accelerating growth through technology solutions and strategic partnerships. With over 20 years of experience, it fosters an inclusive, fun-loving culture and holds a 4.7 Glassdoor rating.
Handle customer and internal user requests via chat, email, and occasionally phone in English.
Conduct technical diagnostics to resolve issues, escalate complex cases, and ensure timely solutions.
Identify patterns in technical issues and share knowledge to improve overall support capabilities.
Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences for businesses worldwide. With 550+ professionals and 210+ edge locations, the company fosters a collaborative, global culture focused on innovation and customer success.
Own Kubernetes-based infrastructure on AWS, including CDK, Helm, and CI/CD pipelines.
Ship production code and improve observability, alerting, and SLOs for critical payment flows.
Manage security, access controls, compliance evidence, and incident response.
Caliza offers a commercial banking API for cross-border businesses, enabling multi-currency payments and fiat-stablecoin conversion. The VC-backed startup's team has built infrastructure at Visa and Nubank, with a fast-moving, remote-first culture.
Build technical champions across cloud providers, VARs/SIs, and technology partners through workshops, training, and hands-on labs.
Design secure cloud-native architectures and develop partner integrations with product and engineering teams.
Co-create joint partner solutions, support sales cycles, and maintain strong partner engagement to drive partner-influenced revenue.
Chainguard is the trusted source for open source, delivering hardened, secure, and production-ready builds of open source software and AI agents. The company is venture-backed by leading investors and serves Fortune 500 enterprises, with a culture focused on customer obsession, intentional action, and trust.
Own strategic APAC accounts end-to-end, from onboarding to production and expansion.
Deliver hands-on technical support, including deployment and performance tuning.
Support pre-sales and partners, and act as the voice of APAC customers.
Qdrant is an open-source vector search engine powering the next generation of AI applications, trusted by global leaders like Canva, HubSpot, and Tripadvisor. Recently raising $50M in Series B funding, we are a fast-growing remote-first team committed to transforming how AI understands and interacts with data.
Design, build, and operate production Kubernetes clusters across bare-metal and public clouds.
Develop and maintain deployment tooling: Helm charts, Ansible automation, CI/CD pipelines, and a virtual appliance.
Harden the platform for regulated environments and keep SaaS instances reliable via observability and incident management.
Filigran is a global cybersecurity company offering an open-source, AI-powered platform for continuous threat exposure management. It is a fast-growing, remote-first company with a collaborative culture grounded in CORE values.
Own first response and resolution for issues across Kubernetes clusters, GitLab and CI runners, VMs, standalone systems, and demo environments.
Convert recurring issues into automation, alerts, and runbooks so repeat incidents decline.
Perform routine operational work, including upgrades, patching, certificate renewals, and capacity checks.
d-Matrix is focused on unleashing the potential of generative AI to power the transformation of technology. The culture is one of respect, collaboration, and humility, with an inclusive team that values direct communication and execution.
Design, build, and operate production Kubernetes platforms, owning cluster architecture, networking, reliability, and security.
Troubleshoot complex infrastructure issues across Kubernetes, Linux, networking, and cloud environments, and improve observability and automation.
Take ownership of critical infrastructure initiatives, incident response, and mentorship while working autonomously in a remote-first environment.
Our partner is a technology company building and operating large-scale Kubernetes platforms and complex production infrastructure. It is a remote-first organization with a focus on autonomy, technical ownership, and collaboration across North America and Latin America.
Collaborate with engineering, infrastructure, security, and operations teams to maintain reliable, scalable services.
Automate operational tasks, strengthen monitoring and observability, and manage production incidents.
Apply SRE principles and support a global B2B platform on a remote night-shift schedule.
A global B2B technology platform serving merchants and retailers worldwide. The company fosters a collaborative, fast-paced environment focused on reliability and continuous improvement.
Design and align customer requirements with effective cloud solutions and infrastructure capabilities.
Investigate, troubleshoot, and resolve complex cloud and compute issues while supporting reliability, security, and scalability.
Collaborate with engineering, product, sales, and operations teams to improve workflows, mentoring, and operational excellence.
The partner company provides global cloud operations, simplifying cloud infrastructure and helping businesses run reliably, securely, and at scale. It fosters a collaborative, service-oriented culture with distributed teams and a strong focus on technical growth.
Design and implement backend services for licensing, entitlements, feature access, and usage limits across NodeZero's product and APIs.
Build and evolve provisioning, admin experience, MSP/MSSP capabilities, and audit logging for a multi-tenant SaaS platform.
Operate production services with monitoring, incident response, and a high bar for design quality and test coverage.
Horizon3 is a fast-growing, remote cybersecurity company that helps organizations proactively find, fix, and verify exploitable attack vectors through its NodeZero autonomous pentesting platform. The team is a fusion of former special operations cyber operators and startup engineers, fostering a culture of respect, collaboration, ownership, and results.
Operate, scale, and troubleshoot Bitsight's SaaS cloud infrastructure with focus on reliability, efficiency, and security.
Tackle complex system-level designs and proactively anticipate performance and scalability issues.
Pioneer self-optimizing infrastructure systems using AI, ensuring manual and staging validation before production deployment.
Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk. Over 3,500 customers and 600 teammates work across Boston, Raleigh, New York, Lisbon, Singapore, and remote locations.