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• Manage and resolve customer support cases for Entrust software products with professionalism and timely communication.
• Troubleshoot technical issues on Linux appliances running on VMware and other hypervisors via screen shares and knowledge bases.
• Collaborate with Engineering, Sales, and Product teams to advocate for customers and drive continuous improvement.

Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. They serve customers in over 150 countries and employ a diverse global workforce focused on collaboration and innovation.

• Provide first-line support to customers and internal users via chat, email, and phone in English.
• Offer consultations about Gcore’s products and services including Cloud, CDN, Hosting, and AI.
• Resolve technical issues by performing diagnostics and escalating complex incidents to higher support levels.

Gcore provides infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences worldwide. With a team of over 550 professionals and partnerships with Intel, NVIDIA, Dell, and Equinix, the company fosters a collaborative environment focused on global impact.

• Provide hardware and firmware deployment support and assist customers with network configuration and integrations.
• Troubleshoot technical issues using networking knowledge and documented practices, escalating when necessary.
• Act as the single point of contact for customers and collaborate with cross-functional teams.

ExtraHop is a cybersecurity company that provides network detection and response (NDR) solutions, helping organizations gain visibility into cyber threats and network performance issues. The company has been operating since 2007, is recognized as a leader by major analyst firms, and fosters a culture rooted in purpose, integrity, and innovation.

• Provides technical support to partners via email, phone, chat, and remote sessions to diagnose and resolve product issues.
• Monitors backup, off-site, and critical service failure events, investigating and escalating incidents as needed.
• Maintains a knowledge base of products and services, documents interactions, and identifies trending issues for leadership and development.

ConnectWise is a global software company that helps over 45,000 technology solution providers manage their businesses, sell efficiently, automate service delivery, and remotely control technology. With over 3,000 colleagues across North America, EMEA, and APAC, the company fosters an inclusive, positive culture that values diverse perspectives and skills.

• Provide technical support and troubleshoot a wide range of client issues via email.
• Collaborate with internal teams to escalate issues and implement resolution plans.
• Write documentation, monitor system logs, and assist with testing and validation.

Instructure creates intuitive products that simplify learning and personal development. They foster a culture of inclusivity, support, and meaningful connection, with a global team and a focus on employee growth.

• Act as the first point of contact for incoming technical support requests, providing fast and professional assistance.
• Triage, categorize, prioritize, and resolve straightforward technical issues while escalating complex cases to specialist teams.
• Maintain accurate case documentation, communicate with clients, and contribute to process improvements and knowledge sharing.

The company is a global technology organization that provides customer support services through a Level 1 Triage team. It fosters a collaborative, inclusive culture with a focus on professional development and wellbeing.

• Provide technical support to internet subscribers with a friendly, professional demeanor.
• Handle customer communications across phone, text, chat, and email.
• Troubleshoot WAN/LAN/cloud network technologies and infrastructure devices.

Honest Networks is a venture-backed internet service provider offering affordable, high-quality gigabit internet. This rapidly expanding Manhattan-based company values integrity, work ethic, and continuous learning in a fast-paced, mission-driven environment.

• Diagnose and resolve complex technical issues independently, leveraging specialized knowledge of Olo's products and services.
• Manage customer inquiries and escalations via phone and written interactions, meeting KPIs like CSAT and SLAs.
• Recognize patterns in customer issues, advocate for product improvements, and mentor newer team members as needed.

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, helping customers deliver more personalized and profitable guest experiences. With over 800 restaurant brands and 400 integration partners, Olo processes millions of orders daily, fostering a culture of innovation and customer-centricity.

• Provide technical support to customers via phone, email, and chat.
• Troubleshoot and resolve software issues related to the ICIMS platform.
• Document and escalate complex problems to appropriate teams.

ICIMS is a talent acquisition technology company that provides cloud-based recruitment software solutions. They have a diverse workforce and are committed to creating an inclusive environment for all employees.

• Serve as a frontline customer experience specialist providing technical support to healthcare professionals and labs.
• Troubleshoot software, devices, and customer workflows, resolving issues independently or escalating with clear documentation.
• Collaborate across teams and contribute to scalable support processes in a high-volume, remote environment.

Beacon Biosignals is transforming precision medicine for the brain with at-home EEG platforms for clinical development and diagnostics. We're a scaling company with a strong remote culture and a focus on improving patient outcomes.

• Proactively support customers via email, phone, and live chat to resolve technical issues and ensure optimal system performance.
• Collaborate closely with Engineering and Product Management on product issues and releases.
• Assist in translating, maintaining, and updating technical documentation for the product line.

Turnitin is a recognized innovator in global education, developing learning integrity solutions for over 25 years. With over 16,000 academic institutions in 185+ countries using their services, they foster a remote-first culture and a diverse team across 35+ countries.

• Respond to customer questions about CerebriOS software products and guide users through features, settings, and workflows.
• Troubleshoot common software and account-related issues, investigate reported problems, and document support requests and resolutions.
• Escalate complex issues to internal teams, follow up with customers, and help create product guides, FAQs, and support documentation.

CerebriOS is a software company building B2B SaaS products that help businesses make better decisions, streamline operations, and get more value from their data. The company fosters a remote-first working environment with a focus on intuitive technology and practical business workflows.

• Provide remote diagnosis and triage of systems installed in the field.
• Keep excellent records of customer and engineer interactions via the ticket system.
• Test software releases and apply fix releases to customer systems.

Securitas Technology provides security solutions and services to make the world a safer place, driven by integrity, vigilance, and helpfulness. It is part of a global team of over 375,000 professionals, fostering empowerment, innovation, and growth.

• Diagnose and resolve customer connectivity, configuration, and messaging issues using self-service tools.
• Manage on-call shifts, respond to critical support issues, and serve as Incident Manager during major incidents.
• Clearly communicate technical concepts to customers and internal teams, teaching them to use tools independently.

Redox provides a healthcare interoperability platform connecting over 12,000 systems, processing over 1.2 billion messages per month. The company fosters a 100% remote-first culture with a collaborative and committed team.

• Serve as the first point of contact for technical support on smart cooler vending equipment, including mobile apps, payment readers, and connectivity issues.
• Guide customers through structured troubleshooting, documentation, and escalation to Tier II when needed.
• Maintain accurate records and communicate clearly with customers to resolve issues efficiently.

Smart Cooler Vending provides smart cooler vending equipment and connected solutions for operators. The company is a growing organization with a focus on customer success, technical support, and innovation in unattended retail.

• Provide technical and organizational support to clients throughout the integration process and post-launch.
• Escalate complex technical issues to L2 Support and Development teams, ensuring timely investigation and resolution.
• Communicate with clients through voice calls, tickets, chats, and other business communication channels.

Coinspaid Dev is the engineering brand behind Coinspaid, providing technology and R&D expertise for blockchain infrastructure. With over 120 engineers and 11 years of industry experience, the company operates across more than 20 blockchain networks.

• Provide technical support via phone and email to clinical research customers.
• Manage support cases in a tracking system, prioritizing in a fast-paced environment.
• Collaborate with sales and QA teams to support study management and other tasks.

Medrio provides software tools for clinical researchers to accelerate medical discovery. They are a growing company focused on customer success and employee well-being, with a collaborative culture and a commitment to work/life balance.

• Own the full lifecycle of technical support cases for Monitoring and Diagnostics equipment.
• Investigate and resolve complex technical problems with cross-functional teams.
• Maintain accurate case records and contribute to knowledge base documentation.

Jobgether uses AI-powered matching to connect candidates with hiring companies. The company's platform ensures objective and fair review of applications, helping top-fitting candidates get shortlisted directly.

• Serve as a senior technical point of contact for enterprise customers, resolving complex identity and directory issues.
• Apply advanced diagnostic techniques to troubleshoot Windows and Active Directory integrations.
• Collaborate with cross-functional teams to improve customer outcomes and support practices.

The company offers a platform for identity and directory management in a SaaS environment. It fosters a culture of collaboration, continuous learning, and remote work across a global distributed team.

• Serve as the first point of contact for customers seeking technical assistance via phone or email.
• Perform remote troubleshooting and walk customers through solutions for hardware and application-based issues.
• Manage client tickets, escalate unresolved issues, and ensure satisfaction and performance metrics are met.

Bridgetowne delivers IT support services for enterprise products, specializing in O365, Citrix, cloud and server-based platforms. As an outsourced help desk provider, it values client satisfaction, fast problem-solving, and collaborative ticket management.