Serve as a frontline customer experience specialist providing technical support to healthcare professionals and labs.
Troubleshoot software, devices, and customer workflows, resolving issues independently or escalating with clear documentation.
Collaborate across teams and contribute to scalable support processes in a high-volume, remote environment.
Beacon Biosignals is transforming precision medicine for the brain with at-home EEG platforms for clinical development and diagnostics. We're a scaling company with a strong remote culture and a focus on improving patient outcomes.
Provide timely, accurate support for 20-40 clients across US and Canada via phone, chat, and email.
Troubleshoot technical issues and collaborate with Developers and Business Analysts on complex problems.
Contribute to knowledge sharing, product feedback, and continuous improvement of support processes.
Infinity provides a highly customizable software platform that supports financial services access. They are a partner company managing applications with a focus on customer success and remote collaboration.
Provide personalized technical support to customers via email and phone.
Troubleshoot and resolve issues while collaborating with engineering teams.
Create and maintain help center resources to empower customer self-service.
Loopio is a SaaS company that provides a platform for managing RFP responses. The remote-first company fosters a supportive culture with a 'Got Your Back' mantra and opportunities for growth.
Provide technical support to customers via phone, email, and chat.
Troubleshoot and resolve software issues related to the ICIMS platform.
Document and escalate complex problems to appropriate teams.
ICIMS is a talent acquisition technology company that provides cloud-based recruitment software solutions. They have a diverse workforce and are committed to creating an inclusive environment for all employees.
Provide empathetic, accurate, and efficient support to patients via email and phone.
Manage high volume of interactions while meeting quality and productivity metrics.
Escalate clinical, operational, or technical issues appropriately and maintain accurate documentation.
Ro is a direct-to-patient healthcare company offering telehealth, labs, and pharmacy services nationwide. Since 2017, it has helped millions of patients and is consistently recognized as a top workplace in healthcare, earning numerous honors from Fortune and Great Place to Work.
Respond to customer questions about CerebriOS software products and guide users through features, settings, and workflows.
Troubleshoot common software and account-related issues, investigate reported problems, and document support requests and resolutions.
Escalate complex issues to internal teams, follow up with customers, and help create product guides, FAQs, and support documentation.
CerebriOS is a software company building B2B SaaS products that help businesses make better decisions, streamline operations, and get more value from their data. The company fosters a remote-first working environment with a focus on intuitive technology and practical business workflows.
Provide application support to customers and internal users, troubleshooting and resolving issues.
Document problems, maintain knowledge bases, and escalate complex issues to Engineering or Product teams.
Test product fixes and guide users through workflows, features, and troubleshooting steps.
CerebriOS is a software company building B2B SaaS products that help businesses make better decisions and streamline operations. It offers a remote-first working environment, professional development opportunities, and a benefits package.
Provide personalized support to SaaS customers via Zendesk and phone, investigating issues and delivering solutions.
Collaborate with Engineering, Product, and Design teams to improve customer experience and product feedback.
Contribute to knowledge sharing, help center content, and continuous improvement of support processes.
The company develops and supports SaaS products for customers. The team is remote-first, globally distributed, and emphasizes collaboration, learning, and professional growth.
Provide exceptional technical and product support to clients via ticketing systems, phone, and email.
Maintain expertise on company products and collaborate with Customer Success, Product, and Development teams.
Contribute to knowledge base articles, FAQs, and documentation, and participate in testing new features.
Cordance accelerates the growth of B2B SaaS companies through acquisition and tactical and financial guidance. We are experienced operators who partner with founders to scale their businesses and realize their full potential.
Respond to incoming phone calls, emails, and chat messages requesting technical support.
Log all service desk interactions, provide first-level support for desktops, laptops, printers, mobile devices, software, and basic network issues.
Escalate issues when necessary, follow up with customers, and continuously improve technical skills through training and certifications.
DYOPATH is an IT service provider offering technical support and managed solutions. The company is recognized for its award-winning culture and invests in employee development, fostering a fun and respectful teamwork environment.
Provide personalized support to Loopio users by troubleshooting and resolving issues via email and phone.
Empower customers by creating help center resources and participating in internal training sessions.
Partner with cross-functional teams to deliver value and contribute to customer retention.
Loopio is a software company that provides a platform for teams to manage and respond to RFPs efficiently. They are a remote-first organization with a global team across Canada, India, and the UK, fostering a supportive and inclusive culture.
Support customers over the phone with product information and account corrections.
Ensure accuracy and completeness of customer paperwork and records.
Resolve product or service problems by clarifying complaints and providing solutions.
Five Star Solutions provides customer support services for the firearms industry. The company is an equal opportunity employer committed to cultivating a professional, diverse workforce.
Act as senior technical escalation resource for high-value SaaS customers, managing critical incidents and complex workflows with speed and precision.
Collaborate with Engineering, DevOps, and Product teams to prioritize bugs, coordinate incident responses, and drive timely resolutions for enterprise clients.
Help build and refine operational playbooks, workflows, and standard operating procedures for the business-critical support organization.
Our partner is a SaaS technology company that delivers critical support services to high-value enterprise customers. They are building a new premium support function and value a collaborative, high-performance culture with a focus on integrity and accountability.
Serve as the primary post-sales liaison and trusted advisor for assigned customers, managing the entire customer lifecycle from contract signing through implementation and renewals.
Collaborate with cross-functional teams including Sales, Agile Leads, and technical teams to ensure smooth project execution, resource allocation, and financial oversight.
Identify and drive upsell opportunities within existing customer accounts while maintaining high customer satisfaction and retention.
Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024, and our culture emphasizes respect, inclusion, and belonging.
Own and manage the support ticket queue, triaging and responding to inbound requests per SLAs.
Serve as front-line technical support for providers and clients, troubleshooting software and hardware issues.
Train new providers on the platform and maintain technical FAQ documentation.
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered millions of sessions and published numerous studies, emphasizing a culture of clinical effectiveness and innovation.
Act as the first point of contact for incoming technical support requests, providing fast and professional assistance.
Triage, categorize, prioritize, and resolve straightforward technical issues while escalating complex cases to specialist teams.
Maintain accurate case documentation, communicate with clients, and contribute to process improvements and knowledge sharing.
The company is a global technology organization that provides customer support services through a Level 1 Triage team. It fosters a collaborative, inclusive culture with a focus on professional development and wellbeing.
Provide technical phone support for customers and field personnel, troubleshooting complex robotic issues.
Document issues in CRM, review system logs, and author knowledge base articles.
Ensure FDA compliance, meet key metrics, and maintain flexible scheduling.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, known for technologies like the da Vinci surgical system. With nearly 30 years of history, the company employs a team of engineers, clinicians, and innovators dedicated to making surgery smarter and more human.
Serve as the initial point of contact for Talkdesk’s platform issues, capturing incident details and classifying impact and severity.
Provide support for Reporting, Workforce Management, and Quality Management applications, including triage, configuration, and troubleshooting.
Maintain rigorous ticketing hygiene, SLA compliance, and knowledge base maintenance while communicating with government or education customers.
Talkdesk is a global leader in Customer Experience Automation (CXA) using AI to transform customer interactions. The company has a large, diverse team of innovators and has been recognized on the Forbes Cloud 100 for seven consecutive years.
Serve as primary point of contact for clients, managing inbound and outbound communications with professionalism.
Resolve complex consumer issues and advise first-level representatives on high-level issues.
Utilize web-based tools to efficiently resolve inquiries and ensure seamless customer experience.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology and sustainable practices. With a global workforce of 500,000 across 300 languages, TP is a force for good in communities and for clients.
Prioritize customer issues and provide hands-on support for Circle Plus communities.
Troubleshoot a wide range of issues across desktop, mobile, and custom branded apps.
Collaborate with engineers and designers to resolve complex technical challenges.
Circle is an AI-powered all-in-one platform for digital businesses, with discussions, live streams, events, chat, courses, and payments. It is a remote-only team of ~270 from 30+ countries, with async work, high expectations, and global offsites.