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Responsibilities:
- Serve as the primary point of contact and trusted advisor for customers post-sales, from contract signing through the entire customer lifecycle.
- Manage resource allocation, financial oversight, and collaborate with Agile Leads to ensure timely delivery.
- Identify and drive upsell opportunities while maintaining high customer satisfaction and retention.
Requirements:
- 5-7+ years in a technical software delivery role such as technical account management or customer success.
- Experience with Agile methodologies, resource management, and financial oversight.
- Familiarity with healthcare standards (FHIR, HL7) is highly preferred.
Benefits:
- Remote work environment and flexible time away from work policy.
- Competitive salary, health/medical benefits, and 401(k) contribution.
- Life and disability insurance, employee assistance program, and learning opportunities.
Smile Digital Health
Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024, and our culture emphasizes respect, inclusion, and belonging.