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Responsibilities:
- Own the day-to-day relationship with a portfolio of customers, focusing on Lightning Bolt Scheduling.
- Partner with internal teams to resolve issues, support optimization, and strengthen retention.
- Use tools like Salesforce, Zendesk, and Looker to monitor account health and drive adoption.
Success Factors:
- Strong technical aptitude and ability to apply scheduling solutions to complex challenges.
- Proactive, ownership-driven mindset with consultative approach to customer engagement.
- Excellent critical-thinking, problem-solving, and communication skills.
Essential Qualifications:
- 4+ years in Customer Success, Account Management, or related customer-facing role.
- 2+ years supporting SaaS products; healthcare software experience strongly preferred.
- Experience with CRM, support ticketing, or analytics platforms like Salesforce or Zendesk.
Why Join PerfectServe:
- Work with a dedicated team transforming healthcare communication and collaboration.
- Enjoy a remote-first environment with comprehensive benefits and growth opportunities.
- Competitive salary range of $70,000 USD plus incentives per year.
PerfectServe
PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company has 400+ employees, 30,000+ customers, and $100M+ in annual revenue, fostering a collaborative culture focused on innovation.