Customer Success Manager
Benefits
18w maternity
16w paternity
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Responsibilities:
- Own the full customer lifecycle for SME clients, including onboarding, value realization, engagement, expansion, and renewal.
- Serve as product expert and advocate, driving adoption and member utilization.
- Create and present data-driven business reviews to senior HR executives.
Requirements:
- 3+ years in account management, customer success, or healthcare management.
- Experience in upselling, retention, and contract renewals.
- Proficiency with SaaS platforms, CRM, and data visualization tools.
Benefits:
- Comprehensive health, dental, and vision insurance starting day one.
- 401(k) match, HSA contributions, and parental leave.
- Access to wellness programs and professional development reimbursement.
Spring Health
Spring Health is a global mental health company providing an AI-native platform for personalized care across coaching, therapy, and medication management. Reaching over 170 million people, it leverages technology to expand access and quality of mental healthcare.