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About the Role:
- You will be the primary relationship owner for SMB employer customers, partnering with benefit teams and stakeholders.
- Manage renewals and collaborate with Account Executives to drive expansion and retention.
Responsibilities:
- Support customers' utilization goals through value-driven, data-led business reviews (QBRs/ABRs).
- Monitor account health proactively to identify churn or operational risks and leverage AI for efficiency.
- Master multiple Lyra product offerings to champion new features and maximize customer adoption.
Experience:
- 5+ years of experience in customer success or related field, ideally within HR, employee benefits, or healthcare.
- Demonstrated ability to operate in fast-paced environments, manage renewals, and use data storytelling.
- Strong project management skills and a passion for mental health and changing healthcare.
Benefits:
- Comprehensive healthcare coverage including medical, dental, vision, and FSA/HSA.
- Equity in the company through discretionary restricted stock units and 401K with up to 3% matching.
- Paid parental leave, competitive time off, and monthly tech allowance.
Lyra Health
Lyra Health provides mental health care and coaching services to employers and their employees. They are a growing company with a collaborative culture focused on innovation and employee well-being.