Customer Success Manager

Responsibilities:

• Manage a portfolio of public-sector customers and serve as their primary strategic partner.
• Lead business reviews focused on engagement, outcomes, customer value, and long-term success.
• Build strong relationships with benefits leaders, HR teams, and executive stakeholders.

Must-Haves:

• 5+ years of experience in Customer Success, Account Management, or related customer-facing role.
• Strong relationship-building, communication, and presentation skills.
• Ability to manage multiple priorities while driving customer outcomes.

Values-Driven Culture:

• Put people first and take care of yourself, peers, and patients equally.
• Strong sense of ownership and take initiative while empowering others.
• Prioritize positive impact over busy work and have no ego.

90 Day Plan:

• Develop a strong understanding of Virta's products, services, and customer success strategy.
• Build relationships with key internal stakeholders and cross-functional teams.
• Learn the unique dynamics of managing public-sector customers.