Customer Success Manager

Responsibilities:

• Manage a portfolio of labor funds, unions, and multi-employer health plans.
• Serve as the primary point of contact and trusted advisor for customer stakeholders.
• Lead business reviews focused on engagement, outcomes, ROI, and long-term value.

What You'll Do in the First 90 Days:

• Develop a strong understanding of Virta's products, services, and customer success strategy.
• Build relationships with key internal stakeholders and cross-functional teams.
• Learn the unique dynamics of labor organizations and multi-employer funds.

Must-Haves:

• 5+ years of experience in Customer Success, Account Management, Consulting, Healthcare, Benefits, or a related customer-facing role.
• Strong relationship-building and communication skills.
• Ability to manage multiple priorities while navigating complex customer environments.

Our Values-Driven Culture:

• You put people first and take care of yourself, your peers, and our patients equally.
• You have a strong sense of ownership and take initiative while empowering others to do the same.
• You prioritize positive impact over busy work.