Senior Client Success Manager

Responsibilities:

• Manage the end-to-end client lifecycle for strategic employer clients, driving retention and satisfaction through proactive, data-informed account management.
• Prepare and deliver persuasive business reviews leveraging clinical outcomes, engagement data, and ROI analyses to influence executive decision-making.
• Lead renewal negotiations and upsell contracting, guiding stakeholders toward mutually beneficial terms.

Must-Haves:

• 6–8 years of experience in customer success, consulting, or client-facing account management roles.
• Proven track record of independently managing enterprise or strategic employer accounts with strong retention and growth outcomes.
• Demonstrated success leading contract renewals and expansions with consultative selling and negotiation skills.

Values-Driven Culture:

• Put people first and take care of yourself, peers, and patients equally.
• Have a strong sense of ownership and take initiative while empowering others.
• Prioritize positive impact over busy work and have no ego.

Compensation and Benefits:

• Starting pay based on factors and commensurate with qualifications; compensation range is $129,000-166,500/year.
• Benefits information available on the Virta Health Careers page.